Intelligently detecting the leader of a co-browsing session
AssigneeInternational Business Machines Corporation
InventorsJudith H. Bank, Lisa M. Bradley, Lin Sun
Life of this patent
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Abstract
Managing a co-browsing session of multiple users where there are multiple roles that each user may have, and each respective user has a role. Software manages a computer system to: (i) monitor the co-browsing session to detect a condition; and (ii) responsive to detection of the condition, change the role(s) of at least one user. The change of role(s) is made automatically and without human intervention.
Claims2
A method for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the method comprising:
- monitoring the co-browsing session to detect a condition;
- and
- responsive to detection of the condition, changing the role(s) of at least one user;
- wherein:
- at the changing step, the change of role(s) is made automatically and without human intervention;
- at least the changing step is performed by computer software running on computer hardware;
- the set of possible roles includes the following possible roles:
- leader role, and
- non-leader role;
- change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role;
- and
- the condition is based, at least in part, upon at least one of the following:
- (i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful;
- (ii) a web page is opened by the first user;
- or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.
A computer program product for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the computer program product comprising:
- one or more non-transitory computer-readable storage media;
- and
- program instructions stored on the one or more computer-readable storage media;
- wherein:
- the program instructions include program instructions to:
- (i) monitor the co-browsing session to detect a condition, and (ii) responsive to detection of the condition, change the role(s) of at least one user;
- the program instructions related to changing the role(s) of at least one user are programmed to change the role(s) automatically and without human intervention;
- the set of possible roles includes the following possible roles:
- leader role, and
- non-leader role;
- change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role;
- and
- the condition is based, at least in part, upon at least one of the following:
- (i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful;
- (ii) a web page is opened by the first user;
- or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.
Dependencies are inferred from the claim text.