Automated communication techniques

A non-transitory, tangible computer-readable medium having computer-executable instructions for causing a computer to perform steps comprising:

• receiving a voice input from a subscriber;
• converting the voice input to text;
• adding the subscriber to at least one campaign;
• storing, in a subscriber contact record, at least one contact communication identifier that was obtained from the text that was converted from the voice input;
• and
• sending at least one message to the subscriber in at least one message format to the at least one contact communication identifier according a schedule specified in the at least one campaign
• the computer-executable instructions further causing the computer to perform steps comprising:
• detecting when the voice input is being received from the subscriber over a mobile telephone;
• storing a phone number associated with the mobile telephone in the subscriber contact record as another contact communication identifier for the subscriber;
• sending the subscriber an SMS text message with a follow-up question;
• receiving a response to the follow-up question from the subscriber;
• storing the response to the follow-up question in at least one data field in the subscriber contact record, the at least one data field being associated with the follow-up question;
• locating supplemental information about the subscriber in an external database using data contained in the response to the follow-up question;
• and
• storing the supplemental information about the subscriber in the subscriber contact record.