Systems and methods for consumer-generated media reputation management

At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method, comprising the steps of:

• receiving from a user a first keyphrase;
• collecting consumer-generated media content including the first keyphrase using a plurality of robots to parse sites hosted on a network;
• automatically categorizing the consumer-generated media content according to a plurality of characteristics of the consumer-generated media content;
• automatically identifying a first set of posts of the content to the sites, each post of the first set being posted to the network within a first finite time period;
• automatically determining that each post of the first set includes one of a positive-type opinion, negative-type opinion and neutral-type opinion of the keyphrase;
• in response to selection by the user from a menu, generating a graphical user interface in a user-selectable format configured to display in graphical form a quantity of posts of the first set according to the type of opinion included by each post of the quantity, wherein a robot, programmed to determine a site the source of the first set of posts and programmed to interact with the site as a user, posts an automatically selected response of a plurality of responses to the first set of posts, the posted response being selected based on the determined opinion and a plurality of characteristics of the first set of posts;
• and
• automatically identifying a media type associated with each post of the first set, the identified media type being one of a plurality of predetermined media types,
• wherein the format comprises a graph illustrating a quantity of the posts posted to the network during the first time period according to the identified media type of each of the posts, and
• wherein the format comprises a map of at least one geographic region, each geographic region of the at least one geographic region being color coded according to a quantity of the posts posted to the network during the first time period.

At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method, comprising the steps of:

• receiving from a user a first keyphrase;
• automatically identifying a first set of posts to a network, each post of the first set including the first keyphrase, each post of the first set being posted to the network within a first finite time period;
• generating a graphical user interface in a user-selectable format configured to display on a single page at least one post of the first set and a menu of user-selectable actions to be performed on the at least one post;
• and
• automatically identifying a media type associated with each post of the first set, the identified media type being one of a plurality of predetermined media types,
• wherein the format comprises a graph illustrating a quantity of the posts posted to the network during the first time period according to the identified media type of each of the posts, and
• wherein the format comprises a map of at least one geographic region, each geographic region of the at least one geographic region being color coded according to a quantity of the posts posted to the network during the first time period.