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US 9,311,611 B2Granted
Automated service level management system
AssigneeHewlett Packard Enterprise Development LP
InventorsMyles Suer, Barbara Newton, David Baron, Michael Lazarus
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Abstract
A method for service level management comprises identifying connected enterprise application components and, under control of an automated system, relating historical performance for the connected enterprise application components and electronically creating a service level agreement based on the historical performance relation.
Claims25
A service level management method comprising:
- identifying connected enterprise application components;
- under control of an automated system:
- relating historical performance for the connected enterprise application components;
- and
- electronically creating a service level agreement based on the historical performance relation obtained from analysis of the connected enterprise application components that are identified, wherein the relating and the electronically creating are performed by one or more computers.
2 more elements
A service level management method comprising:
- analyzing a service level organization comprising:
- executing a retrospective analysis of historic performance that deconstructs the historic performance according to historic actual functioning of information technology (IT) business services staff and service level organization deployment;
- executing an active analysis of IT business service current performance;
- and
- executing a proactive analysis of simulation IT business services performance including proactive entry of events and/or change conditions for staff and service level organization deployment simulation, wherein the analyzing of the service level organization, the executing of the retrospective analysis, the executing of the active analysis, and the executing of the proactive analysis are performed by one or more computers.
2 more elements
Dependencies are inferred from the claim text.