Curating chat transcripts into webpages
AssigneeNeedle, Inc.
InventorsMorgan Ivan Lynch, Brian Cody Bond
Life of this patent
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Abstract
Curating chat transcripts into webpages. In one example embodiment, a method of curating chat transcripts into webpages includes generating a transcript of a chat, selecting the chat transcript for curation, curating the chat transcript by adding preferable information to the chat transcript and/or deleting non-preferable information from the chat transcript, and publishing the curated chat transcript as a webpage.
Claims31
A method of curating chat transcripts into webpages, the method comprising:
- automatically generating a transcript of a chat, the chat being a synchronous online dialog between two or more humans, the chat transcript being separate from the chat itself;
- selecting the chat transcript for curation;
- curating the chat transcript by adding inline preferable information to the chat transcript and/or deleting non-preferable information from the chat transcript;
- automatically generating a static new webpage separate from the chat itself that includes:
- a transcript portion which includes the curated chat transcript;
- and
- a value-added portion which includes value-added information beyond inline information contained in the curated chat transcript;
- and
- automatically publishing the static new webpage separately from the chat itself and in a location to be indexed by an indexing service.
A method of curating chat transcripts into webpages, the method comprising:
- automatically generating a transcript of a chat between an expert human agent of an online retailer website and a potential customer of the online retailer website, the chat being a synchronous online dialog, the chat transcript being separate from the chat itself;
- selecting the chat transcript for curation;
- curating the chat transcript by adding inline preferable information to the transcript and/or deleting non-preferable information from the transcript;
- automatically generating a static new webpage separate from the chat itself that includes:
- a transcript portion which includes the curated chat transcript;
- and
- a value-added portion which includes value-added information beyond inline information contained in the curated chat transcript;
- and
- automatically publishing the static new webpage separately from the chat itself and on the online retailer web site in order to drive traffic to the online retailer web site and in a location to be indexed by an indexing service.
A method of curating chat transcripts into webpages, the method comprising:
- automatically generating a transcript of a synchronous online dialog chat between an expert human agent of an online retailer website and a potential human customer of the online retailer website, the chat transcript being separate from the chat itself;
- selecting the chat transcript for curation;
- curating the chat transcript by adding inline preferable information to the transcript and/or deleting non-preferable information from the transcript;
- automatically generating a static new webpage separate from the chat itself that includes:
- a transcript portion which includes the curated chat transcript;
- and
- a value-added portion which includes value-added information beyond inline information contained in the curated chat transcript;
- and
- automatically publishing the static new webpage separately from the chat itself and on the online retailer web site and in a location to be indexed by an indexing service, the static new webpage being published with a static human-readable uniform resource locator (URL) that matches a name of the static new webpage and that is descriptive of a subject matter of the chat.
Dependencies are inferred from the claim text.