Self-service computer with dynamic interface
AssigneeNCR Corporation
InventorsMichael Thomas Inderrieden, Jennie Psihogios Johnson, Nathaniel Christopher Herwig
Life of this patent
Estimating the term…
Abstract
A self-service computer with dynamic interface. The self-service computer includes a processor for receiving environment information, for selecting among different user interface features including different transaction screens and different transaction screen content based upon the environment information, and for providing selected user interface features during a transaction involving a customer.
Claims17
A self-service computer kiosk for a business venue and for conducting sales transactions with plural customers, the kiosk comprising:
- a processor configured to execute executable instructions from a non-transitory computer-readable storage medium, the instructions when executed configured to receive environment information during a sales transaction involving a customer purchasing a customer-selected sale item, to select among different templates for different sales transaction screens and among different sales transaction screen content based upon the environment information, and to provide selected sales transaction screens based upon selected templates and containing selected sales transaction screen content without specifically identifying the customer and without customer identification information, and the processor configured to interact with a camera to track customer order time, customer payment time, customer wait time, and customer leave counter area time for purposes of calculating queueing times;
- wherein the different sales transaction templates define different user interface options including different selectable sales transaction functions, and wherein the environment information determines different workflows for the user interface options based on a demographic assigned to the customer, and wherein select ones of the user interface options are provided with the sales transaction templates based upon the environment information, the select ones of the user interface options include:
- a font size for displaying fonts of the selected sales transaction screen content, volume, and color based upon the environment information;
- and
- wherein the different sales transaction screens content includes selectable sale items including the customer-selected sale item, and the different sales transaction screens suited to the demographic associated with the customer based on the environmental information and thereby providing conducting the sales transactions with the plurality of customers from the self-service computer kiosk.
A self-service computer kiosk for conducting sales transactions with a plurality of customers, comprising:
- a camera adapted to capture images of a location in front of the self-service computer containing at least one customer;
- and
- a processor configured to execute executable instructions from a non-transitory computer-readable storage medium, the instructions when executed configured to extract environment information from the images including information about the one customer during a sales transaction involving the one customer purchasing a customer-selected item, to classify the one customer into a customer type out of a plurality of different customer types, to select a template among different templates for different sales transaction screens and screen content among different sales transaction screen content based upon the customer type, and to provide selected sales transaction screens based upon selected templates and containing selected sales transaction screen content without specifically identifying the customer and without customer identification information and the processor configured to interact with a camera to track customer order time, customer payment time, customer wait time, and customer leave counter area time for purposes of calculating queueing times;
- wherein the different sales transaction templates define different user interface options including different selectable sales transaction functions, and wherein the environment information determines different workflows for the user interface options based on demographics assigned to the customer, and wherein select ones of the user interface options are provided with the sales transaction templates based upon the environment information, the select ones of the user interface options include:
- a font size for displaying fonts of the selected sales transaction screen content, volume, and color based upon the environment information and the selected sales transaction screen suited to the demographic associated with the customer based on the environmental information;
- and
- wherein the different sales transaction screen content includes selectable sale items including the customer-selected sale item and thereby conducting the sales transactions with the plurality of customers from the kiosk.
A method for conducting sales transactions with a plurality of customers, the method implemented as executable instructions residing in a non-transitory computer-readable storage medium and executed by a hardware processor of a self-service computer kiosk, the method comprising:
- receiving environment information by the executable instructions executing on the hardware processor of the self-service computer kiosk for completing a sales transaction including a customer queue level;
- selecting, by the executable instructions, among different templates for different sales transaction screens and among different sales transaction screen content based upon the environment information, the different sales transaction templates defining different user interface options including different selectable sales transaction functions;
- and
- wherein the number of different sales transaction screens is limited for a customer involved in the sales transaction when the customer queue level reaches a pre-defined critical level limit;
- and
- providing, by the executable instructions, selected sales transaction screens based upon selected templates and containing selected sales transaction screen content including a customer-selected sales item without specifically identifying the customer involved in the sales transaction by the self-service computer kiosk and without customer identification information, and wherein select ones of the user interface options are provided with the selected templates based upon the environment information, the select ones of the user interface options include:
- a font size for displaying fonts of the selected sales transaction screen content, volume, and color based upon the environment information, and wherein the environment information determines different workflows for the user interface options based on a demographic assigned to the customer, and the selected sales transaction screens suited to a demographic associated with the customer based on the environmental information and thereby conducting the sales transactions for the plurality of customers, and tracking a camera customer order time, customer payment time, customer wait time, and customer leave counter area time for purposes of calculating queueing times.
Dependencies are inferred from the claim text.