Apparatus and method for routing an incoming call
AssigneeMitel Networks Corporation
InventorsTrung Tim Trinh, Tom Gray
Life of this patent
Estimating the term…
Abstract
An apparatus and method for routing an incoming call includes the apparatus configured to perform a routing decision resulting in the incoming call being routed to the voicemail of a called user. The apparatus further creates a transcription of a voicemail message being recorded on the voicemail of the called user. This is done by applying a speech analysis process to the voicemail message as the voicemail message is being recorded. Information about a context of the incoming call is determined from the transcription and a second routing decision is performed based on the information.
Claims14
An apparatus for routing an incoming call, the apparatus being configured to:
- perform a first routing decision resulting in the incoming call being routed to the voicemail of a called user;
- create a transcription of a voicemail message being recorded on the voicemail of the called user by applying a speech analysis process to the voicemail message as the voicemail message is being recorded;
- determine information about a context of the incoming call from the transcription;
- and
- perform a second routing decision based on the information about the context of the incoming call;
- and
- subsequent to performing the second routing decision, to play a message to the caller at the end of the voicemail message recording, the message giving an option to route the call as per the second routing decision.
A method of routing an incoming call, the method comprising:
- performing a first routing decision resulting in the incoming call being routed to the voicemail of a called user;
- creating a transcription of a voicemail message being recorded on the voicemail of the called user by applying a speech analysis process to the voicemail message as the voicemail message is being recorded;
- determining information about a context of the incoming call from the transcription;
- and
- performing a second routing decision based on the information about the context of the incoming call;
- and
- subsequent to performing the second routing decision, to play a message to the caller at the end of the voicemail message recording, the message giving an option to route the call as per the second routing decision.
Dependencies are inferred from the claim text.