Call center system with redundant components and method of operation thereof

A method of operation of a call center system comprising:

• providing an operator console having a first interface port and a second interface port;
• transmitting a transfer mode message from the first interface port for selecting a redundant mode of transfer including receiving a transfer mode acknowledge message by the operator console;
• accessing a network through the operator console by the first interface port and the second interface port including transmitting a first application message;
• communicating with a local controller, having a primary interface port and a secondary interface port, through the network by each of the primary interface port and the secondary interface port;
• establishing a redundant communication mode between the operator console and the local controller includes accepting a first message, to be received from the primary interface port or the secondary interface port, and disregarding a second message to arrive;
• and
• transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port.