Inbound call screening for particular accounts
AssigneeComcast Cable Communications, LLC
InventorsChia-Chang Li, Jon Boone, Jaime Jimenez, Chris Kennedy
Life of this patent
Estimating the term…
Abstract
A system and method for improving the handling, management, and retention of particular accounts. An allowable calling number list is generated via a suitable mechanism such as a call center. The allowable calling number list is utilized by telephone number management server to manage inbound call access to suspended accounts. Account representatives are given access to the suspended numbers. Additionally, certain emergency inbound calls may be permitted from select numbers.
Claims20
A method comprising:
- configuring an account of a suspended user with a termination attempt trigger;
- detecting a calling number calling the suspended user, the account of the suspended user being configured with the termination attempt trigger;
- sending, to a computing device, a query that indicates the calling number and that requests the computing device attempt to find an entry indicative of the calling number on a list comprising entries indicative of calling numbers allowed to call one or more suspended users;
- and
- receiving a response to the query that comprises a parameter either indicating that the calling number is allowable or indicating that the calling number is not allowed.
An apparatus, comprising:
- one or more processors;
- and
- memory storing executable instructions configured to, when executed, cause the apparatus to:
- configure an account of a suspended user with a termination attempt trigger;
- detect a calling number calling the suspended user, the account of the suspended user being configured with the termination attempt trigger;
- send, to a computing device, a query that indicates the calling number and that requests the computing device attempt to find an entry indicative of the calling number on a list comprising entries indicative of calling numbers allowed to call one or more suspended users;
- and
- receive a response to the query that comprises a parameter either indicating that the calling number is allowable or indicating that the calling number is not allowed.
One or more non-transitory computer readable media storing executable instructions configured to, when executed, cause an apparatus to:
- configure an account of a suspended user with a termination attempt trigger;
- detect a calling number calling the suspended user, the account of the suspended user being configured with the termination attempt trigger;
- send, to a computing device, a query that indicates the calling number and that requests the computing device attempt to find an entry indicative of the calling number on a list comprising entries indicative of calling numbers allowed to call one or more suspended users;
- and
- receive a response to the query that comprises a parameter either indicating that the calling number is allowable or indicating that the calling number is not allowed.
Dependencies are inferred from the claim text.