Improving voice communication over a network

A method for improving communication over a network, the method comprising:

• monitoring the communication between participants over the network to detect data indicating a problem with the communication;
• analyzing the data to determine whether a first participant is dissatisfied with the communication, wherein the communication is a voice communication and the dissatisfaction is based on the first participant failing to understand at least a portion of the voice communication;
• if it is determined that the first participant is dissatisfied, identifying an event causing the dissatisfaction, and providing a solution for eliminating the problem;
• processing the data to classify the data into one or more events causing the dissatisfaction;
• and
• filtering the one or more events and determining that the first participant is dissatisfied from the filtered one or more events;
• wherein providing the solution comprises performing an automatic operation on speech to be transmitted to the first participant from a second participant;
• and
• wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory.

A method for improving communication over a network, the method comprising:

• monitoring the communication between participants over the network to detect data indicating a problem with the communication;
• analyzing the data to determine whether a first participant is dissatisfied with the communication, wherein the communication is a voice communication and the dissatisfaction is based on the first participant failing to understand at least a portion of the voice communication;
• and
• if it is determined that the first participant is dissatisfied, identifying an event causing the dissatisfaction, and providing a solution for eliminating the problem;
• wherein providing the solution comprises performing an automatic operation on speech to be transmitted to the first participant from a second participant;
• wherein the automatic operation comprises modifying the speech from the second participant prior to reception of the speech by the first participant;
• wherein modifying comprises at least one of filtering one or more speech impediments, changing an accent, changing a rate of the speech, and determining parts of the speech that were dropped and integrating the dropped parts into synthesized speech;
• and
• wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory.