US 9,286,726 B2 · Mobile information gateway for service provider cooperation

Abstract

A mobile information gateway comprises a wearable human interface module having an image delivery and display mechanism for presenting information overlaid upon a wide field of view, a computing and communication module adapted receive information from the human interface module and adapted to send commands and information to the human interface module including information for presentation; and a backend service server coupled for processing data from the computing and communication module including user identification and verification. The present invention also includes a method for using the mobile information gateway for augmented use by employees interacting in the back office of a financial services company and comprises capturing information with a first human interface module; processing the information captured by the first human interface module; retrieving a set of shared information based upon the processing of the information captured by the first human interface module; presenting the shared set of information overlaid upon a field of view of the first user using the first human interface module; and presenting the shared set of information overlaid upon a field of view of the second user using a second human interface module.

Claims18

Dependent claims

A method for augmented interaction for customer interaction between a first user and a second user, the method comprising:

capturing information with a first human interface module;
processing the information captured by the first human interface module to determine a new process on which to train the first user;
retrieving a set of shared information for training the first user in performing the new process based upon the processing of the information captured by the first human interface module;
presenting the shared set of information overlaid upon a field of view of the first user using the first human interface module for the first user to perform the new process according to the training;
presenting the shared set of information overlaid upon a field of view of the second user using a second human interface module for the second user to supervise the first user performing the new process according to the training;
processing the information captured by the first human interface module to determine an identity of the first user;
processing the information captured by the first human interface module to authenticate the first user;
processing the identity of the first user to determine a first level of access and retrieve information for the first level of access;
and
presenting the information for the first level of access overlaid upon the field of view of the first user using the first human interface module.

7 more elements

A system for augmented interaction for customer interaction comprising:

a processor, and;
a memory storing instructions that, when executed, cause the system to:
capture information with a first human interface module;
process the information captured by the first human interface module to determine a new process on which to train the first user;
retrieve a set of shared information for training the first user in performing the new process based upon the processing of the information captured by the first human interface module;
present the shared set of information overlaid upon a field of view of the first user using the first human interface module for the first user to perform the new process according to the training;
present the shared set of information overlaid upon a field of view of a second user using the second human interface module for the second user to supervise the first user performing the new process according to the training;
process the information captured by the first human interface module to determine an identity of the first user;
process the information captured by the first human interface module to authenticate the first user;
process the identity of the first user to determine a first level of access and retrieve information for the first level of access;
and
present the information for the first level of access overlaid upon the field of view of the first user using the first human interface module.

9 more elements

Dependencies are inferred from the claim text.

Mobile information gateway for service provider cooperation

Life of this patent

Mobile information gateway for service provider cooperation

Life of this patent

Abstract

Claims18