Systems and methods for identifying and delivering tailored content based upon a service dialog

An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system configured for processing a service dialog, cause the computer-based system to perform operations comprising:

• receiving, by the computer-based system, a custom request for tailored content;
• performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request,
• wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request;
• embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
• communicating, by the computer-based system, the plurality of tailored options,
• wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata,
• wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,
• wherein the content metadata includes category data associated with the tailored content,
• wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor,
• and
• wherein the plurality of tailored options include merchant data related to advertising and offers,
• communicating, by the computer-based system, a payment option for selection;
• wherein the payment option is based on the custom service dialog,
• wherein the payment option is associated with the tailored options;
• receiving, by the computer-based system, a selection of the payment option;
• and
• performing, by the computer-based system and in response to the receiving, a transaction with a transaction account.

A system comprising:

• a processor configured for processing a service dialog,
• a tangible, non-transitory memory configured to communicate with the processor,
• the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:
• receiving, by the processor, a custom request for tailored content;
• performing, by the processor and in response to the custom request, a custom service dialog to obtain information related to the custom request,
• wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request;
• embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
• communicating, by the processor, the plurality of tailored options,
• wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata,
• wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,
• wherein the content metadata includes category data associated with the tailored content,
• wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor,
• and
• wherein the plurality of tailored options include merchant data related to advertising and offers,
• communicating, by the processor, a payment option for selection;
• wherein the payment option is based on the custom service dialog,
• wherein the payment option is associated with the tailored options;
• receiving, by the processor, a selection of the payment option;
• and
• performing, by the processor and in response to the receiving, a transaction with a transaction account.