User support system, user support method, and management server for supporting user of portable information terminal

A user support method comprising:

• a control program request receiving apparatus included in a computer receiving, from a portable information terminal, a request for a control program which allows an apparatus to be remotely controlled via the portable information terminal;
• a device information acquisition unit included in the computer acquiring device information with respect to the apparatus to be controlled;
• a history acquisition unit included in the computer acquiring a user's operation history for the apparatus to be controlled;
• a control program judgment unit included in the computer judging the user's skill level and a corresponding control program type, from plural control program types, to be transmitted to the portable information terminal, based upon the operation history;
• a control program transmitting unit included in the computer transmitting a control program of the type thus judged to the portable information terminal;
• a version management unit included in the computer checking whether or not the version of a control program that has already been transmitted to the portable information terminal matches a most recent version, and when the version thus checked does not match the most recent version, the version management unit instructing the control program transmitting unit to transmit the most recent version of the control program to the portable information terminal;
• and
• when the control program transmitting unit transmits the most recent version of the control program to the portable information terminal, the control program judgment unit again acquiring the user's operation history for the apparatus to be controlled, and judging, based upon the operation history thus acquired, the control program type to be transmitted to the portable information terminal,
• wherein the control program judgment unit lowers the user's skill level then the operation history includes less than a predetermined number of times operating one or more predetermined functions on the apparatus to be controlled.

A computer program stored in a non-transitory computer readable medium, comprising:

• a module configured to provide a function for receiving, from a portable information terminal, a request for a control program which allows an apparatus to be remotely controlled via the portable information terminal;
• a module configured to provide a function for acquiring device information with respect to the apparatus to be controlled;
• a module configured to provide a function for acquiring a user's operation history for the apparatus to be controlled;
• a module configured to provide a function for judging the user's skill level and a corresponding control program type, from plural control program types, to be transmitted to the portable information terminal, based upon the operation history;
• a module configured to provide a function for transmitting a control program of the type thus judged to the portable information terminal;
• a module configured to provide a function for checking whether or not the version of a control program that has already been transmitted to the portable information terminal matches a most recent version, and a function for transmitting the most recent version of the control program to the portable information terminal when the version thus checked does not match the most recent version;
• and
• a module configured to provide a function for again acquiring the user's operation history for the apparatus to be controlled when the most recent version of the control program is transmitted to the portable information terminal, and a function for judging, based upon the operation history thus acquired, the control program type to be transmitted to the portable information terminal,
• wherein the control program judgment module lowers the user's skill level when the operation history includes less than a predetermined number of times operating one or more predetermined functions on the apparatus to be controlled.

A portable information terminal comprising:

• a device information acquisition unit configured to acquire, from an apparatus to be controlled, device information with respect to the apparatus to be controlled;
• a control program request unit configured to notify a management server of the device information with respect to the apparatus to be controlled, and to request the management server to transmit a control program for remotely controlling the apparatus to be controlled;
• a control program acquisition unit configured to acquire the control program from the management server, and to instruct a control program storing unit to store the control program thus acquired;
• a control program executing unit configured to execute the control program stored in the control program storing unit so as to remotely control the apparatus to be controlled;
• a history recording unit configured to instruct a history storing unit to record operation history for the apparatus to be controlled by means of the control program;
• a history transmitting unit configured to transmit the operation history held by the history storing unit to the management server;
• and
• a version checking unit configured to request the management server to check whether or not the control program stored in the control program storing unit matches a most recent version, wherein, when the control program stored in the control program storing unit does not match the most recent version, the control program acquisition unit is configured to acquire, from the management server, the most recent version of the control program of a type judged based upon the operation history,
• wherein the management server provides the control program, from plural control programs, to the control program acquisition unit according to a user's skill level that is determined based on the operation history, and
• wherein the user's skill level lowered at the management server when the operation history includes less than a predetermined number of times operating one or more predetermined functions on the apparatus to be controlled.

A user support method comprising:

• a device information acquisition unit included in a computer acquiring, from an apparatus to be controlled, device information with respect to the apparatus to be controlled;
• a control program request unit included in the computer notifying a management server of the device information with respect to the apparatus to be controlled, and requesting the management server to transmit a control program for remotely controlling the apparatus to be controlled;
• a control program acquisition unit included in the computer acquiring the control program from the management server, and instructing a control program storing unit to store the control program thus acquired;
• a control program executing unit included in the computer executing the control program stored in the control program storing unit so as to remotely control the apparatus to be controlled;
• a history recording unit included in the computer instructing a history storing unit to record operation history for the apparatus to be controlled by means of the control program;
• a history transmitting unit included in the computer transmitting the operation history held by the history storing unit to the management server;
• a version checking unit included in the computer requesting the management server to check whether or not the control program stored in the control program storing unit matches a most recent version;
• and
• when the control program stored in the control program storing unit does not match the most recent version, the control program acquisition unit acquiring, from the management server, the most recent version of the control program of a type judged based upon the operation history,
• wherein the management server provides the control program, from plural control programs, to the control program acquisition unit according to a user's skill level that is determined based on the operation history, and
• wherein the user's skill level is lowered at the management server when the operation history includes less than a predetermined number of tunes operating one or more predetermined functions on the apparatus to be controlled.

A computer program stored in a non-transitory computer readable medium comprising:

• a module configured to provide a function for acquiring, from an apparatus to be controlled, device information with respect to the apparatus to be controlled;
• a module configured to provide a function for notifying a management server of the device information with respect to the apparatus to be controlled, and requesting the management server to transmit a control program for remotely controlling the apparatus to be controlled;
• a module configured to provide a function for acquiring the control program from the management server, and instructing a control program storing unit to store the control program thus acquired;
• a module configured to provide a function for executing the control program stored in the control program storing unit so as to remotely control the apparatus to be controlled;
• a module configured to provide a function for instructing a history storing unit to record operation history for the apparatus to be controlled by means of the control program;
• a module configured to provide a function for transmitting the operation history held by the history storing unit to the management server;
• a module configured to provide a function for requesting the management server to check whether or not the control program stored in the control program storing unit matches a most recent version;
• and
• a module configured to provide a function for acquiring, from the management server, the most recent version of the control program of a type judged based upon the operation history when the control program stored in the control program storing unit does not match the most recent version,
• wherein the management server provides the control program, from plural control programs, to the control program acquisition module according to a user's skill level that is determined based on the operation history, and
• wherein the user's skill level is lowered at the management server when the operation history includes less than a predetermined number of times operating one or more predetermined functions on the apparatus to be controlled.

A user support system comprising a portable information terminal and a management server configured to transmit, to the portable information terminal, a control program for remotely controlling an apparatus to be controlled via the portable information terminal,

• wherein the management server comprises:
• a control program storing unit configured to store a plurality of types of control programs that correspond to skill levels of a user of the portable information terminal with respect to the apparatus to be controlled, as the control programs;
• a control program request receiving unit configured to receive a request for the control program from the portable information terminal;
• a device information acquisition unit configured to acquire device information with respect to the apparatus to be controlled;
• a history acquisition unit configured to acquire a user's operation history for the apparatus to be controlled;
• a control program judgment unit configured to judge, based upon the operation history, the control program type to be transmitted to the portable information terminal;
• a control program transmitting unit configured to read out the control program of the type thus judged from the control program storing unit, and to transmit the control program thus read out to the portable information terminal;
• and
• a version management unit configured to check whether or not the version of a control program that has already been transmitted to the portable information terminal matches a most recent version of the control program stored in the control program storing unit, and to instruct the control program transmitting unit to transmit the most recent version of the control program to the portable information terminal when the version thus checked does not match the most recent version,
• and wherein, when the control program transmitting unit transmits the most recent version of the control program to the portable information terminal, the control program judgment unit is configured to again acquire the user's operation history for the apparatus to be controlled, and to judge, based upon the operation history, the control program type to be transmitted to the portable information terminal,
• and wherein the portable information terminal comprises:
• a device information acquisition unit configured to acquire, from the apparatus to be controlled, device information with respect to the apparatus to be controlled;
• a control program request unit configured to notify the management server of the device information with respect to the apparatus to be controlled, and to request the management server to transmit a control program for remotely controlling the apparatus to be controlled;
• a control program acquisition unit configured to acquire the control program from the management server, and to instruct a control program storing unit to store the control program thus acquired;
• a control program executing unit configured to execute the control program stored in the control program storing unit so as to remotely control the apparatus to be controlled;
• a history recording unit configured to instruct a history storing unit to record operation history for the apparatus to be controlled by means of the control program;
• a history transmitting unit configured to transmit the operation history held by the history storing unit to the management server;
• and
• a version checking unit configured to request the management server to check whether or not the control program stored in the control program storing unit matches the most recent version,
• and wherein, when the control program stored in the control program storing unit does not match the most recent version, the control program acquisition unit is configured to acquire, from the management server, the most recent version of the control program of a type judged based upon the operation history, and
• wherein the control program judgment unit the user's skill level when the operation history includes less than a predetermined number of times operating one or more predetermined functions on the apparatus to be controlled.