Application builder platform

A computer-implemented system comprising:

• one or more processors and one or more non-transitory computer-readable storage devices storing instructions that when executed by the one or more processors cause the one or more processors to perform operations comprising:
• transmitting instructions that, when executed by a content provider system, provide an interface for configuring an interaction site, the interaction site enabling communications between a user device and a communications system over any of multiple communications channels, including an interactive voice response (IVR) channel,
• wherein the interaction site specifies a first multi-step communication flow between the user device and the communications system, and wherein the first multi-step communication flow is determined based on one or more interaction pages configurable by a developer of the content provider system through interactions with the interface to input values corresponding to parameters of the one or more interaction pages;
• receiving one or more first values corresponding to one or more of first parameters of an interaction page of the one or more interaction pages;
• selecting, based on the one or more first values corresponding to the one or more of the first parameters, one or more recommended interaction pages for the interaction site;
• transmitting instructions that, when executed by the content provider system, provide an interface for selecting any interaction page of the one or more recommended interaction pages;
• receiving data indicating a selection of a particular interaction page of the one or more recommended interaction pages;
• in response to receiving the data indicating the selection of the particular interaction page, transmitting instructions that, when executed by the content provider system, provide an interface for configuring the particular interaction page, wherein the particular interaction page includes one or more second parameters;
• receiving one or more second values corresponding to the one or more of the second parameters of the particular interaction page;
• determining a second multi-step communication flow between the user device and the communications system based on (i) at least one of the values corresponding to the parameters associated with the first multi-step communication flow and (ii) the one or more second values corresponding to the one or more of the second parameters of the particular interaction page;
• and
• generating an interaction flow document, the interaction flow document including code for the interaction site specifying the second multi-step communication flow.

A computer-implemented system comprising:

• one or more processors and one or more non-transitory computer-readable storage devices storing instructions that when executed by the one or more processors cause the one or more processors to perform operations comprising:
• receiving instructions from an application builder system that, when executed, provide an interface for configuring an interaction site, the interaction site enabling communications between a user device and a communications system over any of multiple communications channels, including an interactive voice response (IVR) channel,
• wherein the interaction site specifies a first multi-step communication flow between the user device and the communications system, and wherein the first multi-step communication flow is determined based on one or more interaction pages configurable by a developer of a content provider system through interactions with the interface to input values corresponding to parameters of the one or more interaction pages;
• transmitting one or more first values corresponding to one or more of first parameters of an interaction page of the one or more interaction pages;
• receiving instructions from the application builder system that, when executed, provide an interface for selecting any interaction page of one or more recommended interaction pages, wherein the one or more recommended interaction pages are obtained by the application builder system based on the one or more first values corresponding to the one or more of the first parameters;
• transmitting data indicating a selection of a particular interaction page of the one or more recommended interaction pages;
• receiving instructions from the application builder system that, when executed, provide an interface for configuring the particular interaction page, wherein the particular interaction page includes one or more second parameters;
• transmitting one or more second values corresponding to the one or more of the second parameters of the particular interaction page;
• and
• transmitting an instruction to generate an interaction flow document, the interaction flow document including code for the interaction site specifying a second multi-step communication flow, wherein the second multi-step communication flow between the user device and the communications system is determined by the application builder system based on (i) at least one of the values corresponding to the parameters associated with the first multi-step communication flow and (ii) the one or more second values corresponding to the one or more of the second parameters of the particular interaction page.