System and method for building business service model

A computer program product tangibly embodied on a non-transitory computer-readable storage medium and including executable code that, when executed, is configured to cause at least one processor to:

• discover information describing a plurality of resources other than the computer server, the information being obtained from a plurality of sources comprising a computer network service;
• store the information in a configuration management database, the configuration management database enabled to reconcile descriptions of the same resources obtained from different ones of the sources into one description;
• receive at least one user-entered search criterion in a service model editor to locate at least one of the plurality of resources, wherein the service model editor comprises a graphical user interface (GUI);
• search the configuration management database based on the at least one user-entered search criterion;
• send for graphical display in the service model editor at least a portion of a service model of the computer network service using information obtained through searching, the portion of the service model comprising at least two resources of the plurality of resources;
• receive a user-entered impact relationship in the service model editor, the impact relationship relating to the portion of the service model;
• and
• update the information in the configuration management database to reflect the impact relationship.

A system, comprising:

• a configuration management database;
• and
• a computer server functionally coupled to the configuration management database, wherein the computer server comprises at least one element of hardware and is configured to:
• discover information describing a plurality of resources other than the computer server, the information being obtained from a plurality of sources comprising a computer network service;
• store the information in the configuration management database, the configuration management database enabled to reconcile descriptions of the same resources obtained from different ones of the sources into one description;
• receive at least one user-entered search criterion in a service model editor to locate at least one of the plurality of resources, wherein the service model editor comprises a graphical user interface (GUI);
• search the configuration management database based on the at least one user-entered search criterion;
• send for graphical display in the service model editor at least a portion of a service model of the computer network service using information obtained through searching, the portion of the service model comprising at least two resources of the plurality of resources;
• receive a user-entered impact relationship in the service model editor, the impact relationship relating to the portion of the service model;
• and
• update the information in the configuration management database to reflect the impact relationship.