Integrated business system for web based telecommunications management

A system comprising:

• at least one secure web server that manages secure customer sessions with a customer workstation, of a customer, over a public Internet,
• the at least one secure web server providing session management for the customer,
• the session management including:
• identification of the customer,
• validation of the customer,
• determination of entitlements of the customer, and
• encryption of the secure customer sessions;
• and
• at least one dispatch server that communicates with the at least one secure web server and a plurality of system resources,
• where the at least one dispatch server:
• provides verification of the entitlements of the customer, and
• based on the entitlements of the customer, forwards messages to a proxy associated with a desired service;
• and
• the plurality of system resources including:
• a toll free network manager which manages routing of traffic of the customer over toll free networks in a communications network associated with the customer, and
• a real time monitor which provides near real time monitoring of network traffic,
• where the toll free network manager and the real time monitor respond to messages from the at least one dispatch server and manage communications network resources provided by the communications network to the customer in near real time.

A method comprising:

• managing, by at least one secure web server, secure customer sessions with a customer workstation, of a customer, over a public Internet;
• providing, by the at least one secure web server, session management for the customer,
• providing the session management including:
• identifying the customer,
• validating an identity of the customer,
• determining entitlements of the customer, and
• performing encryption of the secure customer sessions;
• and
• communicating, by at least one dispatch server, with the at least one secure web server and a plurality of system resources,
• the plurality of system resources including:
• a network manager to manage routing of traffic, associated with the customer, over the communications network, and
• a graphical user interface application to review, in real-time, the traffic associated with the customer,
• the network manager and the graphical user interface application being responsive to messages from the at least one dispatch server, and
• the network manager and the graphical user interface application commanding and controlling circuit networks provided by a communications network to the customer;
• providing, by the at least one dispatch server, verification of the entitlements of the customer;
• and
• forwarding, by the at least one dispatch server, messages to a proxy associated with a desired service, based on the entitlements of the customer.