Apparatus and method for providing enhanced telecommunication terminal status information

A method for providing telephone set status information as enhanced telephone set status information to a multi-paged telephone set, comprising:

• controlling calls of a multi-paged telephone set by the multi-paged telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;
• receiving from the control computer of the telecommunication switching system telephone set status information for the multi-paged telephone set;
• displaying the received telephone set status information on the multi-paged telephone set by the multi-paged telephone set;
• establishing communication with the control computer of the telecommunication switching system controlling the multi-paged telephone set by a monitor computer;
• directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the multi-paged telephone set;
• converting the telephone set status information to the enhanced terminal status telephone set status information by the monitor computer upon an occurrence of at least one of the following a change in the telephone set status information being detected on any of the pages of the multi-paged telecommunication set or a request from the user to present the enhanced telephone set status information;
• and
• presenting the enhanced telecommunication terminal status information to a user of the multi-paged telephone set.

A method for allowing an observing individual to observe telephone sets of an observed group by receiving enhanced telephone set status information for the telephone sets of the observed group, comprising:

• controlling individual calls of each telephone set of the observed group by the each telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;
• receiving from the control computer of the telecommunication switching system individual telephone set status information for the each telephone set by the each telephone set;
• displaying the received individual telephone set status information on the each telephone set by the each telephone set;
• establishing communication with the control computer of the telecommunication switching system controlling the telephone sets of the observed group by a monitor computer used by the observing individual whereby the observing individual is distinct from any user of one of the telephone sets of the observed group;
• identifying one of the telephone sets of observed group that is to be observed by the monitor computer whereby the one of the telephone sets can be any one of the telephone sets of the observed group;
• accessing the telephone set status information for the one of telephone sets from the control computer of the telecommunication switching system by the monitor computer;
• converting the accessed telephone set status information to enhanced telephone set status information by the monitor computer;
• and
• presenting the enhanced telephone set status information to the observing individual.

A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for providing telephone set status information as enhanced telephone set status information, comprising the computer-executable instructions configured for:

• controlling calls of a telephone set by the telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;
• receiving from the control computer of the telecommunication switching system telephone set status information for the telephone set;
• displaying the received telephone set status information on the telephone set by the telephone set;
• establishing communication with the control computer of the telecommunication switching system controlling the telephone set by a monitor computer;
• directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the telephone set;
• converting the telephone set status information to enhanced terminal status telephone set status information by the monitor computer;
• and
• presenting the enhanced telephone set status information to a user of the telephone set.

A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for providing telephone set status information as enhanced telephone set status information to a multi-paged telephone set, comprising the computer-executable instructions configured for:

• controlling calls of a multi-paged telephone set by the multi-paged telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;
• receiving from the control computer of the telecommunication switching system telephone set status information for the multi-paged telephone set;
• displaying the received telephone set status information on the multi-paged telephone set by the multi-paged telephone set;
• establishing communication with the control computer of the telecommunication switching system controlling the multi-paged telephone set by a monitor computer;
• directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the multi-paged telephone set;
• converting the telephone set status information to the enhanced terminal status telephone set status information by the monitor computer upon an occurrence of at least one of the following a change in the telephone set status information being detected on any of the pages of the multi-paged telephone set or a request from the user to present the enhanced telephone set status information;
• and
• presenting the enhanced telephone set status information to a user of the multi-paged telephone set.

A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for allowing an observing individual to observe telephone sets of an observed group by receiving enhanced telephone set status information for the telephone sets of the observed group, comprising the computer-executable instructions configured for:

• controlling individual calls of each telephone set of the observed group by the each telephone set by interacting with a control computer of a telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;
• receiving from the control computer of the telecommunication switching system individual telephone set status information for the each telephone set by the each telephone set;
• displaying the received individual telephone set status information on the each telephone set by the each telephone set;
• establishing communication with the control computer of the telecommunication switching system controlling the telephone sets of the observed group by a monitor computer used by the observing individual whereby the observing individual is distinct from any user of one of the telephone sets of the observed group;
• identifying one of the telephone sets of observed group that is to be observed by the monitor computer whereby the one of the telephone sets can be any one of the telephone sets of the observed group;
• accessing the telephone set status information for the one of telephone sets from the control computer of the telecommunication switching system by the monitor computer;
• converting the accessed telephone set status information to enhanced telephone set status information by the monitor computer;
• and
• presenting the enhanced telephone set status information to the observing individual.