Systems and methods for event and incident reporting and management

#A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright whatsoever.

#Embodiments of the present invention generally relate to systems and methods for event and incident reporting and management including managing and communicating critical and non-critical information relating to certain emergency services events or incidents, although this invention may also have applicability beyond emergency services. More specifically, the present invention relates to systems and methods for event and incident reporting and management including a plurality of mobile interface units that include one or more of a language translation sub-system, an action receipt sub-system, a voice-to-text conversion sub-system, a media management sub-system, a revision management sub-system that restricts the abilities of some users, and a report generation sub-system that creates reports operatively coupled to the language translation sub-system, the action receipt sub-system, the voice-to-text conversion sub-system, the media management sub-system, and the revision management sub-system to auto-populate report fields. Additional features include Live talk enabling users in different locations to share video feeds, e-ticketing enabling users to issue summons remotely, fingerprint feature which enables users to scan fingerprints of themselves (login ID) and others, heads up display enabling automobile manufacturers to incorporate functionality of this system into their current heads up display for emergency services vehicles, a remote app which enables smart phone users to communicate prospective threats they witness through GPS technology to the nearest emergency services dispatch location, suspect mapping feature which enables users to understand more about the connections persons of interest have, and a feature which enables an agency to communicate interactively with the public in order to update them on the status of various incidents. Each of the above-referenced sub-systems is implemented as discussed herein, for example, via execution of software by a client application interacting with a remote server and database.

#Various systems and methods for information and action management exist in the art. Many such systems include an event recording component for recording events as they occur. The user interface portion of such components often present the user with appropriate data fields relevant to the incident being managed. For example, an interface customized for an Emergency Medical Technician may include data fields relating to the medical condition of an individual having a medical crisis. Additionally, such systems may include the ability to further expand and enrich the data entered by the user at the scene of the incident at a later time and/or in another location.

#FIGS. 1A-1B depict a flowchart of an overview of an exemplary event and incident reporting and management method in accordance with one embodiment of the present invention including a CAD Sub-System, a Report Management Sub-System (“RMS”), and a Supervisor Management Sub-System (SMS);

#FIG. 2 is a block diagram of an exemplary computing environment within which various embodiments of the present invention may be implemented;

#FIG. 3 is a block diagram of an exemplary non-mobile interface unit of the computing environment of FIG. 2;

#The following detailed description is of the best currently contemplated modes of carrying out exemplary embodiments of the invention. The description is not to be taken in a limiting sense, but is made merely for the purpose of illustrating the general principles of the invention, since the scope of the invention is best defined by the appended claims.

#Broadly, an embodiment of the present invention provides an information management and action system employed for use by a plurality of mobile and non-mobile users. This system includes an access sub-system that receives credentials from a user communicatively coupled to the management system, and that upon receiving the credentials, logs the user into the management system; an action sub-system that receives an action request from a first user and transmits the action request to a second user; a plurality of mobile interface units, each of the mobile interface units including a language translation sub-system, an action receipt sub-system, a voice-to-text conversion sub-system, a media management sub-system, a revision management sub-system that restricts abilities of at least a portion of the plurality of users, and a report generation sub-system that creates reports operatively coupled to at least one of the language translation sub-system, the action receipt sub-system, the voice-to-text conversion sub-system, the media management sub-system, and the revision management sub-system to auto-populate report fields; a plurality of non-mobile interface units; central processing device operatively connected to the plurality of mobile interface units via a first network, the central processing device operatively connected to the plurality of non-mobile interface units via a second network; and an information storage sub-system internal to or operatively coupled to the central processing device. Additional features include Live talk enabling users in different locations to share video feeds, e-ticketing enabling users to issue summons remotely, fingerprint feature which enables users to scan fingerprints of themselves (login ID) and others, heads up display enabling automobile manufacturers to incorporate functionality of this system into their current heads up display for emergency services vehicles, a remote app which enables smart phone users to communicate prospective threats they witness through GPS technology to the nearest emergency services dispatch location, suspect mapping feature which enables users to understand more about the connections persons of interest have, and a feature which enables an agency to communicate interactively with the public in order to update them on the status of various incidents.

#Certain terminology may be used in the following description for convenience only and is not limiting. The words “lower” and “upper” and “top” and “bottom” designate directions in the drawings to which reference is made. The terminology includes the words above specifically mentioned, derivatives thereof and words of similar import.