Call event tagging and call recording stitching for contact center call recordings

A system for recording media for a contact center comprising:

• a first call server;
• a second call server;
• a processor;
• and
• a memory, wherein the memory has instructions stored thereon that, when executed by the processor, cause the processor to:
• receive call metadata for a telephony call, the call metadata including a link to a recording of media exchanged during the telephony call;
• receive a call event associated with the telephony call, the call event including a timestamp of when the event occurred during the telephony call;
• store the call metadata and the call event in a database record;
• retrieve the database record for displaying the call event on a display device;
• receive a user command identifying the call event in response to the display on the display device;
• retrieve a portion of the recording associated with the call event in response to the user command;
• and
• provide an audible rendering of the retrieved portion of the recording, wherein, during the telephony call, the first call server is configured to transfer the call to the second call server, wherein the recording is for a first segment of the call handled by the first call server, the transfer configured to generate a second recording and a second database record for a second segment of the call handled by the second call server, the second recording for being identified by a second link, the second database record for including second call metadata and a second call event for the second segment of the call, the call event for the first segment of the call for identifying the transfer of the call and further including the second link for identifying the second recording.