Transaction security method and system

A call processor for processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the call processor comprising:

• means configured to receive first and second versions of the signals received from a calling device, the first and second versions conveying the same information, the first version for being recorded, the second version for being output as audio to an agent device;
• means configured to monitor the first version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• means configured to modify the first version of the signals by removing the identified predetermined characteristics from the first version of the signals;
• and
• means configured to output the modified first version of the signals for recording on a call recording device.

A method of processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the method comprising:

• receiving signals at a call processor from a caller device, the signals including a first version of the signals to be recorded;
• buffering the first version of the signals;
• monitoring the signals to detect, in the buffered signals, one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• modifying the buffered signals by removing the identified predetermined characteristics;
• and
• outputting the modified buffered signals for recording on a call recording device.

A call processor for processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the signals being received from a caller device and including a first version of the signals to be recorded, the call processor comprising:

• means configured to buffer the first version of the signals;
• means configured to monitor the signals to detect, in the buffered signals, one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• means configured to modify the buffered signals by removing the identified predetermined characteristics, and
• means for outputting the modified buffered signals for recording on a call recording device.

A method of processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the method comprising:

• receiving signals at a call processor from a caller device;
• processing the signals at the call processor to provide a first version of the signals that is to be recorded and a second version of the signals from which information is to be extracted, the first and second versions conveying the same information;
• at a first location:
• monitoring the first version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• modifying the first version of the signals by removing the identified predetermined characteristics from the first version of the signals;
• and
• outputting the modified first version of the signals for recording;
• and
• at one or more second locations:
• monitoring the second version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• determining a respective alphanumeric representation corresponding to each identified instance of the predetermined characteristics;
• and
• outputting data indicative of the alphanumeric representations for use by a software application.

A call processor for processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the call processor comprising:

• means for receiving signals from a caller device;
• means for processing the received signals to provide a first version of the signals that is to be recorded and a second version of the signals from which information is to be extracted, the first and second versions containing the same information;
• a first means at a first location, comprising:
• receiving means configured to receive a first version of the signals;
• monitoring means configured to monitor the first version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• modifying means for modifying the first version of the signals by removing the identified predetermined characteristics from the first version of the signals;
• and
• outputting means for outputting the modified first version of the signals for recording;
• and
• a second means at one or more second locations, comprising:
• receiving means configured to receive the second version of the signals;
• monitoring means configured to monitor the second version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• determining means configured to determine a respective alphanumeric representation corresponding to each identified instance of the predetermined characteristics;
• and
• outputting means configured to output data indicative of the alphanumeric representations for use by a software application.

A method of processing signals of a telephonic communication by a call processor, the signals conveying sensitive and non-sensitive information, the method comprising:

• receiving the signals at a call processor from a caller device;
• monitoring the received signals, at the call processor, to detect one or more instances of one or more predetermined characteristics comprising the sensitive information conveyed by the signals;
• determining, at the call processor, a respective alphanumeric representation corresponding to each identified instance of the predetermined characteristics;
• generating data indicative of the said alphanumeric representations;
• determining a target computer device from among a plurality of computer devices;
• and
• outputting the data for use by a software application executable on the target computer device.

A call processor for processing signals of a telephonic communication, the signals conveying sensitive and non-sensitive information, the call processor comprising:

• means configured to receive the signals from a caller device;
• means configured to monitor the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive information;
• means configured to determine a respective alphanumeric representation corresponding to each identified instance of the predetermined characteristics;
• means configured to generate data indicative of the alphanumeric representations;
• means configured to determine a target computer device from among a plurality of computer devices;
• and
• means configured to output the data for use by a software application executable on the target computer device.

A method of conducting a transaction, the method comprising:

• establishing a telephonic communication between a customer and a call centre agent, the telephonic communication comprising signals conveying sensitive and non-sensitive information of the customer;
• processing the signals at a call processor to provide a first version of the signals that is to be recorded and a second version of the signals that is to be output as audio to the call centre agent, the first and second versions conveying the same information;
• monitoring, by the call processor, the first version of the signals to detect one or more instances of one or more predetermined characteristics comprising the sensitive customer information conveyed by the first version signals;
• modifying, by the call processor, the first version of the signals by removing the identified predetermined characteristics from the first version of the signals;
• and
• processing the transaction by a software application executing on a computing device, using the sensitive information conveyed in the signals.