Method, system and apparatus for establishing and monitoring sessions with clients over a communication network

A system for conducting a chat session between an operator of a website and a visitor to a website over a communication network, the system comprising:

• a first computing device providing interactive information input and display within a first window frame instantiating at least one chat session for receiving real-time first data input from the operator and second data input from the visitor;
• and
• a second computing device providing interactive information input and display within a second window frame instantiating the least one chat session for receiving real-time the first data input from the operator and the second data input from the visitor;
• wherein the first computing device further selectively activates a third window frame for monitoring a plurality of chat sessions, managing emails from visitors to the website, and generating or viewing tickets associated with respective chat sessions,
• the first computing device further selectively instantiates in the first window frame, during the at least one chat session, an interactive information exchange between a third party and the operator for receiving real-time third data from the third party,
• wherein the information exchange between the third party and the operator is instantiated without providing access to the third data in the second window frame of the second computing device, and
• the third data input from the third party, the first data input from the operator, and the second data input from the visitor are selectively displayed in the at least one chat session of the first window frame of the first computing device.

A method for instantiating and conducting a chat session between an operator of a website and a visitor to the website over a communication network, the method comprising:

• selectively activating a first window frame on a first computing device of the operator instantiating at least one chat session between the operator and the visitor for receiving real-time first data input from the operator and second data input from the visitor;
• selectively activating a second window frame on a second computing device of the visitor instantiating the at least one chat session;
• selectively activated a third window frame on the first computing device of the operator for monitoring a plurality of chat sessions, managing emails from visitors to the website, and generating or viewing tickets associated with respective chat sessions;
• and
• during the at least one chat session, selectively instantiating in the first window frame of the operator an information exchange between a third party and the operator for receiving real-time third data input from the third party,
• wherein the information exchange between the third party and the operator is instantiated without providing access to the third data in the second window frame of the visitor, and
• the third data input from the third party, the first data input from the operator, and the second data input from the visitor are selectively displayed in the at least one chat session of the first window frame of the operator.