Methods, systems, and computer readable media for combining voice over internet protocol (VoIP) call data with geographical information

A system for combining voice over Internet protocol (VoIP) call data with geographical information, the system comprising:

• a call quality statistics database for storing VoIP subscriber device call quality information and VoIP subscriber device status information for a first subset of the VoIP subscriber devices, wherein the system is configured to determining VoIP subscriber device call quality information by remotely testing the first subset of the VoIP subscriber devices including performing one or more loopback test calls between a test call system and one of the first subset of the VoIP subscriber devices, wherein the test call system is separate from the VoIP subscriber devices;
• a geographic information database for storing geographic information regarding a geographic area in which the VoIP subscriber devices are deployed, wherein the geographic information includes locations of network equipment associated with the VoIP subscriber devices, wherein the network equipment includes a tap, an amplifier, a splice connector, a coax connector, a power supply, an optical cabling and distribution network device, an optical line terminal (OLT) unit, or an optical network terminal (ONT) unit;
• a data combining and mapping module for combining the VoIP subscriber device status information with the geographic information and, based on the combined VoIP subscriber device status and the geographic information, generating a map that illustrates the geographic locations of the VoIP subscriber devices and the network equipment and illustrates an indication of the current status and the call quality of each of the first subset of the VoIP subscriber devices;
• and
• a display device associated with a computer for graphically displaying the map, wherein the computer or a user selects a VoIP subscriber device for remote testing using the map based on common network equipment used by the selected VoIP device and a second subset of the VoIP subscriber devices, wherein the second subset includes one or more VoIP subscriber devices from the first subset experiencing a predetermined call quality or having a predetermined device status, wherein the selected VoIP subscriber device is distinct from the first subset and the second subset of the VoIP subscriber devices, wherein the common network equipment includes physical plant equipment.

A non-transitory computer readable medium having stored thereon executable instructions that when executed by a processor of a computer control the computer to perform steps comprising:

• determining VoIP subscriber device call quality information for a first subset of VoIP subscriber devices, wherein determining VoIP subscriber device call quality information includes remotely testing the first subset of the VoIP subscriber devices including performing one or more loopback test calls between a test call system and one of the first subset of the VoIP subscriber devices, wherein the test call system is separate from the VoIP subscriber devices;
• determining VoIP subscriber device status information for the first subset of the VoIP subscriber devices;
• obtaining geographic information regarding a geographic area in which the VoIP subscriber devices are deployed, wherein the geographic information includes locations of network equipment associated with the VoIP subscriber devices, wherein the network equipment includes a tap, an amplifier, a splice connector, a coax connector, a power supply, an optical cabling and distribution network device, an optical line terminal (OLT) unit, or an optical network terminal (ONT) unit;
• combining the VoIP subscriber device status information with the geographic information;
• based on the combined VoIP subscriber device status and the geographic information, graphically displaying, on a display device associated with a computer, a map that illustrates the geographic locations of the VoIP subscriber devices and the network equipment and illustrates an indication of the current status and the call quality of each of the first subset of the VoIP subscriber devices;
• and
• selecting a VoIP subscriber device for remote testing using the map based on common network equipment used by the selected VoIP device and a second subset of the VoIP subscriber devices, wherein the second subset includes one or more VoIP subscriber devices from the first subset experiencing a predetermined call quality or having a predetermined device status, wherein the selected VoIP subscriber device is distinct from the first subset and the second subset of the VoIP subscriber devices, wherein the common network equipment includes physical plant equipment.