Method and system of obtaining diagnostic data from a device at a remote location

A multiple-server arrangement for processing diagnostic data associated with a plurality of automated teller machines (ATMs) in which each ATM has a corresponding ATM controller which is connectable through an ATM switch to the multiple-server arrangement, the multiple-server arrangement comprising:

• a first hardware server located at a customer location and operatively connectable through the ATM switch to each of the plurality of ATM controllers of the plurality of ATMs;
• a first user interface operatively connected to the first hardware server and for allowing a user at the customer location to monitor components of the customer location;
• a second hardware server located at a servicing location which is remote from the customer location and operatively connectable over a communications link to the first hardware server located at the customer location;
• and
• a second user interface operatively connected to the second hardware server and for allowing a user at the servicing location to make an action request for desired ATM diagnostic data from a desired ATM controller of the plurality of ATMs, wherein (i) the action request is transmitted from the second hardware server over the communications link to the first hardware server (ii) the first hardware server evaluates the action request from the second hardware server based upon a predetermined set of restriction rules stored in a database associated with the first hardware server to determine if the action request is authorized to be passed through the ATM switch to the desired ATM controller, and (iii) the first hardware server passes the action request through the ATM switch to the desired ATM controller if the action request has been authorized by the first hardware server to do so, wherein the action is selected by the user as a software sequence from a list presented in the second user interface, wherein the list presents software sequences associated with the desired ATM.