Maintenance of subscriber history for service support applications in an IP-based telecommunications system

A system for providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the system comprising:

• means for receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, each of the plurality of connection requests including one or more identifiers,
• wherein some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network because the mobile device is not authorized to access the IP-based wireless telecommunications network;
• and
• wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network;
• means for storing the one or more identifiers associated with each of the plurality of connection requests;
• means for storing data associated with attempts by the mobile communication device to access a cellular network;
• and
• means for providing the interface for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device,
• wherein the requests include both a request to directly access the cellular network and a request to indirectly access the cellular network through another wireless network;
• and
• allowing the service support representative to view the stored one or more identifiers associated with connection requests that failed,
• wherein the one or more identifiers are selected from a group consisting of a mobile device identifier, a subscriber identifier, an International Mobile Subscriber Identifier, a service set identifier, or a Cell Global Identifier, and
• wherein another identifier is selected from a group consisting of a Media Access Control address, a public IP address, and a private IP address.

A method of providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the method performed by a processor executing instructions stored in a memory, the method comprising:

• receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, each of the plurality of connection requests including one or more identifiers,
• wherein some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network because the mobile device is not authorized to access the IP-based wireless telecommunications network;
• and
• wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network;
• storing the one or more identifiers associated with each of the plurality of connection requests;
• storing data associated with attempts by the mobile communication device to access a cellular network;
• providing the interface, generated via the processor executing instructions stored in the memory, for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device,
• wherein the requests include both a request to directly access the cellular network and a request to indirectly access the cellular network through another wireless network;
• and
• allowing the service support representative to view the stored one or more identifiers associated with connection requests that failed,
• wherein the one or more identifiers are selected from a group consisting of a mobile device identifier, a subscriber identifier, an International Mobile Subscriber Identifier, a service set identifier, or a Cell Global Identifier, and
• wherein another identifier is selected from a group consisting of a Media Access Control address, a public IP address, and a private IP address.