US 9,124,693 B2Granted

Method and system for on-hold messaging for off network calls

AssigneeVonage Network LLC

InventorsTzahi Efrati, Jaya Meghani

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Abstract

An Off Net scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a data channel and receives a second call over a voice channel resulting in an interruption of the primary communications between the original callers. In the Off Net scenario, a message indicating the original communication has been interrupted is received by a carrier. The carrier substitutes another communication device in place of the second caller's communication device to establish a secondary communication between the first caller's communication device and the third communication device. The secondary communication may inform the first caller of the interruption of the primary communication and may provide options regarding the primary communication to the first caller.

Claims8

Dependent claims

A method of providing secondary communication to a first communication device, wherein the first communication device is in primary communication with a second communication device via a network interface, and the first communication device connected to the network interface over a voice channel and the second communication device connected to the network interface over a data channel via VoIP, comprising:

receiving a signaling message from the second communication device indicative of a determined interruption to the primary communication,
substituting the second device with a third communication device in response to the signaling message, to thereby establish the secondary communication between the first communication device and the third communication device;
wherein the primary communication and the secondary communication is communication of media, wherein the step of substituting the second device with a third communication device further comprising:
sending a third signaling message to a media relay
in response to the third signaling message, establishing communications between the media relay and the third communications device.

2 more elements

receiving a signaling message from the second communication device indicative of a determined interruption to the primary communication,
substituting the second device with a third communication device in response to the signaling message, to thereby establish the secondary communication between the first communication device and the third communication device;
wherein the primary communication and the secondary communication is communication of media, wherein the step of substituting the second device with a third communication device further comprising:
selecting a media relay;
sending a third signaling message to the media relay;
establishing communications between the media relay and the third communications device and establishing communications between the media relay and the first communication device via the network interface.

3 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/019,873Filed 6 Sep 2013
Published: US 2015/0071124 A112 Mar 2015
Granted: 1 Sep 2015
Term ends: Not estimatedThe source records don’t support an estimate.

Classification11 codes

H04M 3/4283
Arrangements for placing incoming calls on hold: call holding circuits
H04L 65/1094
In-session procedures: inter-user-equipment sessions transfer or sharing
H04L 65/1096
Session management: supplementary features, e.g. call forwarding or call holding
H04L 65/4015
Wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board…:…