Interactive display response system
AssigneeCallVU Ltd.
InventorsDoron Rotsztein, Ran Faran
Life of this patent
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Abstract
An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts.
Claims18
An interactive display response (IDR) system, comprising:
- an interactive display server (IDS) for communicating display request from a call center to a plurality of mobile devices attempting to establish a connection with the call center, wherein the display requests are generated respective of one of the call flows implemented by the call center, wherein the IDS is further configured to transfer the graphical displays to an interactive display agent (IDA) installed on a mobile device which established a connection with the IDS, wherein the connection with the IDS is established over a data session when the call center is subscribed to provide IDR services;
- and
- a unified display response (UDR) for generating unified graphical displays respective of the display requests.
A method for providing interactive display response (IDR) services, comprising:
- establishing a voice session between a mobile device and a call center;
- establishing a data session between the mobile device and an interactive display server (IDS), wherein the IDS communicates with the call center via an IDR interface;
- generating display requests based on a call flow of a call center and top selections of a user of the mobile device;
- and
- sending the display requests to the mobile device over the data session to allow the display of the display requests on the mobile device.
Dependencies are inferred from the claim text.