Unintentional call detection and response
AssigneeGreatCall, Inc.
InventorsKotaro Matsuo, Miguel Gonzalez
Life of this patent
Estimating the term…
Abstract
Methods and systems for detecting unintentional calls placed to a call center. In some implementations, a device with telephone capability recognizes that it is being used to place a call, and automatically collects information usable to estimate whether the call is intentional or unintentional. For example, the device may record the timing of presses of a button used to initiate the call, the force used to press the button, or other parameters. The device may analyze the information, or may forward at least some of the information to the call recipient for analysis. When a suspected unintentional call is detected, the device may signal the user of the device, or other actions may be taken.
Claims30
A method of operating a device with telephone capability, the method comprising:
- recognizing that an action at one or more user controls of the device with telephone capability indicates that a call is to be made to a particular telephone number;
- automatically collecting information usable to estimate whether the action was intentional or unintentional;
- and
- placing the call to the particular telephone number regardless of the collected information.
A method of operating a call center, the method comprising:
- receiving a call from a device with telephone capability;
- receiving information collected by the device with telephone capability, the information usable to estimate whether the call was intentional or unintentional;
- and
- estimating, based on the received information, whether the call was intentional or unintentional.
A method of operating a call center, the method comprising:
- receiving a call from a device with telephone capability;
- and
- in conjunction with the call, receiving an indication from the device with telephone capability that the call is suspected to be unintentional.
A device with telephone capability, the device comprising:
- a transceiver for conducting telephone communication;
- a computerized controller;
- a user input device;
- and
- one or more sensors that produce one or more sensor outputs;
- wherein the controller receives the one or more sensor outputs and based at least in part on the one or more sensor outputs estimates whether a call initiated by an actuation of the user input device is intentional or unintentional.
Dependencies are inferred from the claim text.