System and method for active call concierge for supplementary call services
AssigneeTelefonaktiebolaget L M Ericsson (publ)
InventorsEdoardo Gavita, Nazin Hossain, Mahdi Hirab
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Abstract
Systems and methods according to these exemplary embodiments provide active call concierge services wherein a network tracks users' behaviors with respect to, for example, supplementary services. When a user invokes a supplementary service toward a called party, the network captures this data. The network informs an agent on the user's device that it should prompt the user to reuse the same supplementary service the next time that the user dials the same called party. If the user inputs an acceptance of this suggestion, the user's device automatically appends or adds the service code associated with the repeated supplementary service to the outgoing call setup signal.
Claims8
A method comprising:
- determining by a user equipment, based at least in part on a call service provided by a network, that a telephone number to be called by the user equipment is associated with at least one supplementary service previously invoked when the telephone number was previously called, by comparing said telephone number with called numbers stored in said user equipment;
- requesting user input regarding whether to invoke the at least one supplementary service associated with one of said called number which matches said telephone number;
- automatically appending said at least one supplementary service associated with one of said called numbers which matches said telephone number, to a string of characters based on said user input;
- and
- in response to said determining, transmitting from said user equipment a signal including an identifier associated with the previously invoked supplementary service.
A user equipment comprising:
- an interface for transmitting and receiving signals;
- and
- a processor coupled to said interface and to a memory which includes instructions that when executed cause the processor:
- to determine that a telephone number to be called by said user equipment is associated with at least one supplementary service previously invoked when said telephone number was previously called, based at least in part on call service signals over said interface, by comparing said telephone number with called numbers stored in a memory device,
- to request user input regarding whether to invoke said at least one supplementary service associated with one of said called numbers that matches said telephone number,
- to automatically append said at least one supplementary service associated with one of said called numbers that matches said telephone numbers to a string of characters based on said user input, and
- to command said interface to transmit a signal including an identifier associated with said previously invoked supplementary service.
Dependencies are inferred from the claim text.