Remote interaction with electronic devices
AssigneeInternational Business Machines Corporation
InventorsMichael Landers, Kevin McConnell, Declan McNamara, Gregg A. Smith
Life of this patent
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Abstract
An approach for providing remote interaction (e.g., technical support) with electronic devices (e.g., mobile devices such as mobile phones, tablets, laptops, etc.) is provided. Specifically, remote control of a first electronic device may be obtained by an administrator device or the like. The first electronic device may then be remotely operated by the administrator device to view, indicate, and/or perform features/functions of a second electronic device needing technical support.
Claims19
A computer-implemented method for providing remote interaction with electronic devices, the computer-implemented method comprising the steps of:
- an administrator device establishing remote control of a first electronic device;
- the administrator device controlling a set of functions of the first electronic device to interact with a second electronic device to be technically supported;
- the administrator device indicating a set of actions to be performed on the second electronic device using the set of functions of the first electronic device;
- and
- the administrator device performing the set of actions on the second electronic device.
A system for providing remote interaction with electronic devices, the system comprising a computer-readable storage device, at least one processor, and program instructions stored on the computer-readable storage device for execution by the at least one processor, the program instructions comprising:
- program instructions to establish remote control of a first electronic device;
- program instructions to control a set of functions of the first electronic device to interact with a second electronic device to be technically supported;
- program instructions to indicate a set of actions to be performed on the second electronic device using the set of functions of the first electronic device;
- and
- program instructions to perform the set of actions on the second electronic device.
A computer program product for providing remote interaction with electronic devices, the computer program product comprising a computer-readable storage device and program instructions, stored on the computer-readable storage device for execution by at least one processor, the program instructions comprising:
- program instructions to establish remote control of a first electronic device;
- program instructions to interact with a second electronic device to be technically supported via an administrator device;
- program instructions to indicate a set actions to be performed on the second electronic device using the set of functions of the first electronic device;
- and
- program instructions to perform the set of actions on the second electronic device.
A method for deploying a system for providing remote interaction with electronic devices, the computer program product comprising:
- providing a computer infrastructure being operable to:
- establish remote control of a first electronic device from an administrator device;
- control a set of functions of the first electronic device to interact with a second electronic device to be technically supported via the administrator device;
- indicate a set actions to be performed on the second electronic device using the set of functions of the first electronic device;
- and
- perform, by the administrator device, the set of actions on the second electronic device.
Dependencies are inferred from the claim text.