Assistance on the go
AssigneeAllstate Insurance Company
InventorsTara Cavallaro Kozlowski, Ryan Mark Briggs, Imran Iqbal
Life of this patent
Estimating the term…
Abstract
A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.
Claims25
A computerized apparatus, comprising:
- a communications interface with a vehicle's onboard diagnostics system;
- a processor for executing computer-executable instructions;
- a memory storing computer-executable instructions that when executed by the processor cause the apparatus to perform steps comprising:
- after occurrence of a roadside event to the vehicle, receiving input at the apparatus related to an electronic membership card;
- retrieving, from a data store, membership information associated with the vehicle, wherein the membership information includes roadside assistance services available to the vehicle;
- dynamically updating, by the apparatus, the electronic membership card with the membership information from the data store;
- displaying, by the apparatus, the electronic membership card, wherein the electronic membership card uniquely identifies a user in a roadside assistance program;
- receiving, through the communications interface, a vehicle diagnostic code from the vehicle;
- and
- automatically selecting a roadside assistance service based on at least the vehicle diagnostic code.
A non-transitory computer-readable medium storing computer-executable instructions that, when executed by a processor, cause an apparatus to perform:
- receiving input at the apparatus related to an electronic membership card;
- retrieving, from a data store, membership information associated with a first vehicle, where the membership information includes roadside assistance services available to the first vehicle;
- dynamically updating the electronic membership card with the membership information from the data store;
- and
- displaying the membership information in the electronic membership card, wherein displayed membership information uniquely identifies a user in a roadside assistance program;
- receiving a vehicle diagnostic code from the first vehicle;
- and
- automatically selecting a roadside assistance service based on at least the vehicle diagnostic code.
A computer-assisted method comprising:
- after occurrence of a roadside event to a vehicle, receiving, by a processor of a mobile electronic apparatus, input related to an electronic membership card;
- dynamically updating, by the processor, the electronic membership card with the membership information associated with the vehicle retrieved from a data store, wherein the membership information includes roadside assistance services available to the vehicle;
- displaying the membership information in the electronic membership card that uniquely identifies a user in a roadside assistance program, the membership information including at least one roadside assistance services available to the vehicle;
- causing the apparatus to receive, through a communications interface with the vehicle's onboard diagnostics system, a vehicle diagnostic code;
- and
- selecting, by the processor, a roadside assistance service based on at least the vehicle diagnostic code.
Dependencies are inferred from the claim text.