Digital proof of delivery

A method comprising:

• in response to a download over a network of an item of digital goods purchased by a customer for download from a merchant having reached a pre-determined stage, wherein the download of the item of digital goods is not complete, suspending, by a processor, the download and communicating, electronically by the processor over the network, a dialog box for presentation to the customer;
• in response to a confirmation received via the dialog box, completing, electronically by the processor, the download of the item of digital goods and providing a download identification (ID) that is unique to the completed download, the download ID being an electronically created identifier stored on an electronic data storage device in communication with the processor on which the unique download ID is created and which identifies that occurrence and no other occurrence of the completed download;
• accessing, by the processor, the unique download ID on the electronic data storage device;
• and
• in response to a charge back claim made by the customer for an item not received on order for digital goods item, authenticating by the processor, using the unique download ID, the purchase for a return or refund for guaranteed items.

A computer program product comprising a non-transitory computer readable medium having computer readable and executable code for instructing a processor to perform a method, the method comprising:

• in response to a download over a network of an item of digital goods purchased by a customer for download from a merchant having reached a pre-determined stage, wherein the download of the item of digital goods is not complete, suspending the download and communicating a dialog box over the network for presentation to the customer;
• in response to a confirmation received via the dialog box, completing the download of the item of digital goods and providing a download identification (ID) that is unique to the completed download, the download ID being an electronically created identifier stored on an electronic data storage device in communication with the processor on which the unique download ID is created and which identifies that occurrence and no other occurrence of the completed download;
• accessing, by the processor, the unique download ID on the electronic data storage device:
• and
• in response to a charge back claim made by the customer for an item not received on order for digital goods item, authenticating by the processor, using the unique download ID, the purchase for a return or refund for guaranteed items.