Systems and methods for providing change of address services over a network

A computer-implemented method for providing an electronic change-of-address service from a first old address of a first customer to a first new address of the first customer, comprising:

• receiving, with a computer, change-of-address information and credit card information from the first customer via a network;
• verifying an identity of the first customer comprising:
• determining, with the computer, whether the credit card information matches fraudulent credit card information stored in a fraud database;
• receiving, with the computer, credit card verification information from a third party credit card verifier indicating whether the credit card information matches collected address information for the first customer stored in an address database;
• and
• verifying, with the computer, the identity when there is no match with the fraudulent credit card information, and the credit card verification information indicates with the credit card information matches the collected address information;
• processing the change-of-address information electronically to enable the customer to receive a delivery item addressed to the first old address of the first customer at the first new address of the first customer, wherein the processing includes detection of duplicate change-of-address information;
• providing an e-mail forwarding service comprising:
• receiving a new email address and an old email address from the first customer;
• generating a deflector record comprising the old email address;
• sending the deflector record to an old email service provider;
• receiving an email addressed to the old email address from the old email service provider based on the deflector record;
• and
• forwarding the email addressed to the old email address to the new email address;
• and
• notifying, using a processor associated with the computer, a company or individual that the first customer changed from the first old address to the first new address, comprising:
• displaying, to the first customer over the network, a user interface containing a list of a plurality companies or individuals to notify regarding the first customer's change of address;
• receiving, over the network from the first customer, a selection of a company or an individual from the interface to notify regarding the first customer's change of address, the selected company or individual being associated with a record including a unique identifier;
• determining whether the selected company or individual has changed from a second old address to a second new address using the unique identifier;
• if the selected company or individual has changed from a second old address to a second new address, notifying the selected company or individual of the first customer's change of address at the second new address;
• and
• if the selected company or individual has not changed from a second old address to a second new address, notifying the selected company or individual of the first customer's change of address at the second old address.

A system for providing an electronic change-of-address service from a first old address of a first customer to a first new address of the first customer, comprising:

• a change-of-address receiving component for receiving change-of-address information and credit card information from the first customer via a network;
• a verification component for verifying an identity of the first customer, wherein the verifying comprises:
• determining whether the credit card information matches fraudulent credit card information stored in a fraud database;
• receiving credit card verification information from a third party credit card verifier indicating whether the credit card information matches collected address information for the first customer stored in an address database;
• and
• verifying the identity when there is no match with the fraudulent credit card information, and the credit card verification information indicates the credit card information matches the collected address information;
• a change-of-address computer processor for processing the change-of-address information electronically to enable the first customer to receive a delivery item addressed to the first old address of the first customer at the first new address of the first customer, wherein the processing includes detection of duplicate change-of-address information;
• a service component for providing an additional service to the first customer, the service component being configured to:
• display, to the first customer over the network, a value-added services menu listing a plurality of value-added services to assist the first customer in changing from the first old address to the first new address, wherein the plurality of value-added services includes an email forwarding service;
• receive, from the first customer over the network, a selection of one of the plurality of value-added services from the menu;
• and
• provide the email forwarding service comprising:
• receiving a new email address and an old email address from the first customer;
• generating a deflector record comprising the old email address;
• sending the deflector record to an old email service provider;
• receiving an email addressed to the old email address from the old email service provider based on the deflector record;
• and
• forwarding the email addressed to the old email address to the new email address;
• and
• a contact establishment component for contacting a second customer who has changed an address from a second old address to a second new address comprising:
• a contact request receiving component for receiving a request from the first customer to contact the second customer, wherein the request includes the second old address of the second customer;
• a determining component for determining the second new address for the second customer using a database storing change-of-address information including the second old address and the second new address;
• and
• a notifying component for providing the first new address of the first customer to the second customer at the second new address.

A system for providing an electronic change-of-address service from a first old address of a first customer to a first new address of the first customer, comprising:

• a change-of-address receiving component for receiving change-of-address information and credit card information from the first customer via a network;
• a verification component for verifying an identity of the first customer, wherein the verifying comprises:
• determining whether the credit card information matches fraudulent credit card information stored in a fraud database;
• receiving credit card verification information from a third party credit card verifier indicating whether the credit card information matches collected address information for the first customer stored in an address database;
• and
• verifying the identity when there is no match with the fraudulent credit card information, and the credit card verification information indicates the credit card information matches the collected address information;
• a change-of-address computer processor for processing the change-of-address information electronically to enable the first customer to receive mail addressed to the first old address of the first customer at the first new address of the first customer, wherein the processing includes detection of duplicate change-of-address information;
• a notifying component for notifying a company or individual that the first customer moved from the first old address to the first new address, the notification component being configured to:
• display, to the first customer over the network, a user interface containing a list of a plurality of companies or individuals to notify regarding the first customer's change of address;
• receive, over the network from the first customer, a selection of a company or an individual on the list in the user interface to notify regarding the first customer's change of address, the selected company or individual being associated with a record including a unique identifier;
• determine whether the selected company or individual has changed from a second old address to a second new address using the unique identifier;
• if the selected company or individual has changed from a second old address to a second new address, notify the selected company or individual of the first customer's change of address at the second new address;
• and
• if the selected company or individual has not changed from a second old address to a second new address, notify the selected company or individual of the first customer's change of address at the second old address;
• and
• an email forwarding component configured to:
• receive a new email address and an old email address from the first customer;
• generate a deflector record comprising the old email address;
• send the deflector record to an old email service provider;
• receive an email addressed to the old email address from the old email service provider based on the deflector record;
• and
• forward the email addressed to the old email address to the new email address.

A computer program product embodied in a non-transitory computer-readable medium which, when executed by a computer, causes the computer to perform a method for providing an electronic change-of-address service from a first old address of a first customer to a first new address of the first customer, the method comprising:

• receiving change-of-address information and credit card information from the first customer via a network;
• verifying an identity of the first customer comprising:
• determining whether the credit card information matches fraudulent credit card information stored in a fraud database;
• receiving credit card verification information from a third party credit card verifier indicating whether the credit card information matches collected address information for the first customer stored in an address database;
• and
• verifying the identity when there is no match with the fraudulent credit card information, and the credit card verification information indicates the credit card information matches the collected address information;
• determining whether the credit card information matches fraudulent credit card information stored in a fraud database and verifying the identity when there is no match;
• processing the change-of-address information electronically to enable the first customer to receive a delivery item addressed to the first old address of the first customer at the first new address of the first customer, wherein the processing includes detection of duplicate change-of-address information;
• providing a value-added service to the first customer, including:
• displaying, to the first customer over the network, a value-added services menu listing a plurality of value-added services to assist the first customer in changing from the first old address to the first new address, wherein the plurality of value-added services includes an email forwarding service;
• receiving, from the first customer over the network, a selection of at least one of the plurality of value-added services from the menu;
• and
• facilitating providing the selected value-added service to the first customer;
• wherein the at least one selected value-added services includes the e-mail forwarding service and providing the e-mail forwarding service comprises:
• receiving a new email address and an old email address from the first customer;
• generating a deflector record comprising the old email address;
• sending the deflector record to an old email service provider;
• receiving an email addressed to the old email address from the old email service provider based on the deflector record;
• and
• forwarding the email addressed to the old email address to the new email address;
• and
• updating a second customer who has changed an address from a second old address to a second new address comprising:
• receiving a request from the first customer to contact the second customer, wherein the request includes the second old address of the second customer;
• determining the second new address for the second customer using a database storing change-of-address information including the second old address and the second new address;
• and
• providing the first new address of the first customer to the second customer at the second new address.

A computer program product embodied on a non-transitory computer-readable medium which, when executed by a computer, causes the computer to perform a method for providing an electronic change-of-address service from a first old address of a first customer to a first new address of the first customer, the method comprising:

• receiving change-of-address information and credit card information from the first customer via a network;
• verifying an identity of the first customer comprising:
• determining whether the credit card information matches fraudulent credit card information stored in a fraud database;
• receiving credit card verification information from a third party credit card verifier indicating whether the credit card information matches collected address information for the first customer stored in an address database;
• and
• verifying the identity when there is no match with the fraudulent credit card information, and the credit card verification information indicates the credit card information matches the collected address information;
• processing the change-of-address information electronically to enable the first customer to receive a delivery item addressed to the first old address of the first customer at the first new address of the first customer, wherein the processing includes detection of duplicate change-of-address information;
• providing an e-mail forwarding service comprising:
• receiving a new email address and an old email address from the first customer;
• generating a deflector record comprising the old email address;
• sending the deflector record to an old email service provider;
• receiving an email addressed to the old email address from the old email service provider based on the deflector record;
• and
• forwarding the email addressed to the old email address to the new email address;
• and
• providing a notification service to the first customer for notifying a company or individual that the first customer changed from the first old address to the first new address, comprising:
• displaying, to the first customer over the network, a user interface containing a list of a plurality of companies or individuals to notify regarding the first customer's change of address;
• receiving, over the network from the first customer, a selection of a company or an individual from the list to notify regarding the first customer's change of address, the selected company or individual being associated with a record including a unique identifier;
• determining whether the selected company or individual has changed from a second old address to a second new address using the unique identifier;
• if the selected company or individual has changed from a second old address to a second new address, notifying the selected company or individual of the first customer's change of address at the second new address;
• and
• if the selected company or individual has not changed from a second old address to a second new address, notifying the selected company or individual of the first customer's change of address at the second old address.