Organically ranked knowledge categorization in a knowledge management system

A knowledge management data processing system comprising:

• a computer with at least one processor and memory;
• a data store of categorizations coupled to the computer and comprising records associating answer content in the knowledge management data processing system with end user applied categories;
• an expert modeler coupled to the data store, the expert modeler executing in the memory of the computer and configured to apply a ranked order to sub-sets of categories in the data store of categorizations according to self-learning scores applied to the categories;
• and,
• organic ranked knowledge categorization logic comprising program code enabled when executed by the at least one processor of the computer to detect the bookmarking of answer content, bookmarking comprising adding answer content to favorites of an en user, to suggest a set of categories previously associated with end user bookmarked answer content by other end users of the knowledge management system in response to the end user bookmarking answer content, to determine whether the first end user selected a category from the suggested set of categories or whether the first end user selected a new category, upon determining the first end user selected the new category, to create the new category and also categorizing the bookmarked answer content according to the new category and upon determining the first end user selected the category from the suggested set of categories, to categorize the bookmarked answer content with a category selected from the set of categories.

A knowledge management computer program product comprising a non-transitory computer usable medium embodying computer usable program code for organically ranked knowledge and categorization, the computer program product comprising:

• computer usable program code for bookmarking answer content by adding the answer content to favorites for a first end user of a knowledge management system;
• computer usable program code for suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system in response to the first end user bookmarking answer content;
• computer usable program code for determining whether the first end user selected a category from the suggested set of categories or whether the first end user selected a new category;
• upon determining the first end user selected the new category, computer usable program code for creating the new category and also categorizing the bookmarked answer content according to the new category;
• and,
• upon determining the first end user selected the category from the suggested set of categories, computer usable program code for categorizing the bookmarked answer content with a category selected from the set of categories.