Device and method for concealing customer information from a customer service representative
AssigneeThe Western Union Company
InventorRonald G. Van Volkenburgh
Life of this patent
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Abstract
A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
Claims20
A device comprising:
- one or more ports for at least:
- receiving one or more first signals comprising sensitive customer information;
- sending one or more second signals to a computing device;
- and
- sending one or more masked signals that indicate to an operator that a customer is entering the sensitive customer information, without revealing the sensitive customer information to the operator;
- and
- a hardware processor for at least:
- converting the one or more first signals into the one or more second signals;
- and
- converting the one or more first signals into the one or more masked signals, wherein converting the one or more first signals into the one or more masked signals comprises masking at least a portion of the one or more first signals, and wherein the one or more masked signals do not reveal the sensitive customer information.
A method comprising:
- receiving, at one or more ports, one or more first signals comprising sensitive customer information;
- sending, from the one or more ports, one or more second signals to a computing device;
- sending, from the one or more ports, one or more masked signals that indicate to an operator that a customer is entering the sensitive customer information, without revealing the sensitive customer information to the operator;
- converting, by a hardware processor, the one or more first signals into the one or more second signals;
- and
- converting, by the hardware processor, the one or more first signals into the one or more masked signals, wherein converting the one or more first signals into the one or more masked signals comprises masking at least a portion of the one or more first signals, and wherein the one or more masked signals do not reveal the sensitive customer information.
A non-transitory machine readable medium comprising instructions executable by a hardware processor for at least:
- receiving one or more first signals comprising sensitive customer information;
- sending one or more second signals to a computing device;
- sending one or more masked signals that indicate to an operator that a customer is entering the sensitive customer information, without revealing the sensitive customer information to the operator;
- converting the one or more first signals into the one or more second signals;
- and
- converting the one or more first signals into the one or more masked signals, wherein converting the one or more first signals into the one or more masked signals comprises masking at least a portion of the one or more first signals, and wherein the one or more masked signals do not reveal the sensitive customer information.
Dependencies are inferred from the claim text.