Services management application integrating social media and automated infrastructure monitoring

A computer program product to integrate social media and infrastructure monitoring of a service provider, the computer program product comprising:

• one or more computer-readable tangible storage devices and program instructions stored on at least one of the one or more tangible storage devices, the program instructions comprising:
• program instructions to establish a service topology model of an infrastructure of the service provider and seeding a service catalog based on the service topology model;
• program instructions to map a named service provided by the service provider to components of the infrastructure of the service provider based on the service topology model;
• program instructions to construct a service catalog database linking the named service and the components of the infrastructure of the service provider, wherein the service catalog database comprises information of hardware and software of services provided by the service provider;
• program instructions to request a social media service to conduct a search of consumer feedback regarding the service, wherein the consumer feedback is posted on the social media service;
• program instructions to retrieve information of the search from the social media service;
• program instructions to analyze the information of the search retrieved from the social media service;
• program instructions to retrieve status information of the infrastructure from a network status database on a monitoring system of the service provider;
• program instructions to correlate the information of the search retrieved from the social media service to the status information of the infrastructure, wherein terms in the information of the search retrieved from the social media service are correlated to the components of the infrastructure of the service provider;
• and
• program instructions to provide the service provider with visualization of a result of correlating the information of the search retrieved from the social media service to the status information of the infrastructure.

A computer system to integrate social media and infrastructure monitoring of a service provider, the computer system comprising:

• one or more processors, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors, the program instructions comprising:
• program instructions to establish a service topology model of an infrastructure of the service provider and seeding a service catalog based on the service topology model;
• program instructions to map a named service provided by the service provider to components of the infrastructure of the service provider based on the service topology model;
• program instructions to construct a service catalog database linking the named service and the components of the infrastructure of the service provider, wherein the service catalog database comprises information of hardware and software of services provided by the service provider;
• program instructions to request a social media service to conduct a search of consumer feedback regarding the service, wherein the consumer feedback is posted on the social media service;
• program instructions to retrieve information of the search from the social media service;
• program instructions to analyze the information of the search retrieved from the social media service;
• program instructions to retrieve status information of the infrastructure from a network status database on a monitoring system of the service provider;
• program instructions to correlate the information of the search retrieved from the social media service to the status information of the infrastructure, wherein terms in the information of the search retrieved from the social media service are correlated to the components of the infrastructure of the service provider;
• and
• program instructions to provide the service provider with visualization of a result of correlating the information of the search retrieved from the social media service to the status information of the infrastructure.