Application documentation effectiveness monitoring and feedback
AssigneeInternational Business Machines Corporation
InventorsAndrew A. Armstrong, Richard W. Pilot
Life of this patent
Estimating the term…
Abstract
A user access to help content of an application executed by a computing device is detected. The help content includes at least one configured projected user interaction with the application. At least one subsequent detected user interaction with the application is recorded. A key pair that correlates the accessed help content with the at least one subsequent detected user interaction with the application is created. Effectiveness of the help content is determined based upon the key pair and the at least one configured projected user interaction with the application.
Claims24
A method, comprising:
- recording, responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content;
- creating a help-content/application-use key pair that comprises an identifier of the accessed help content and that stores the recorded at least one subsequent detected user interaction with the application after the help content was accessed;
- and
- determining effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed stored within the help-content/application-use key pair with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.
A system, comprising:
- a memory;
- and
- a processor programmed to:
- record to the memory, responsive to a detected user access by a user to the help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content;
- create a help-content/application-use key pair that comprises an identifier of the accessed help content and that stores the recorded at least one subsequent detected user interaction with the application after the help content was accessed;
- and
- determine effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed stored within the help-content/application-use key pair with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.
A computer program product comprising a computer readable storage memory including computer readable program code, where the computer readable program code when executed on a computer causes the computer to:
- record, responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content;
- create a help-content/application-use key pair that comprises an identifier of the accessed help content and that stores the recorded at least one subsequent detected user interaction with the application after the help content was accessed;
- and
- determine effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed stored within the help-content/application-use key pair with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.
Dependencies are inferred from the claim text.