Authenticating an individual using an utterance representation and ambiguity resolution information
AssigneeOchopee Big Cypress LLC
InventorsSanford J. Morganstein, Sergey Zaks
Life of this patent
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Abstract
Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.
Claims47
A method, comprising:
- receiving a representation of an utterance;
- comparing the representation of the utterance with stored utterance data of a plurality of records, according to a match parameter, wherein the stored utterance data corresponds to a plurality of individuals associated with the plurality of records;
- identifying a set of candidate records from among the plurality of records based on a result of the comparing the representation of the utterance with the stored utterance data of the plurality of records according to the match parameter, wherein the result of the comparing the representation of the utterance represents a match of at least a threshold consistency between the representation of the utterance and the stored utterance data for a candidate individual associated with the set of candidate records;
- receiving ambiguity resolution information;
- comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the set of candidate records;
- identifying a candidate record from the set of candidate records based on a result of the comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the identified candidate record;
- verifying an identity of an individual associated with the utterance as the candidate individual associated with the identified candidate record based on the result of comparing the ambiguity resolution information with the stored ambiguity resolution criteria associated with the identified candidate record, and
- in response to failing to verify the identity of the individual associated with the utterance, creating a new record associated with the individual associated with the utterance.
A system, comprising:
- means for receiving a representation of an utterance;
- means for comparing the representation of the utterance with stored utterance data of a plurality of records, according to a match parameter, wherein the stored utterance data corresponds to a plurality of individuals associated with the plurality of records;
- means for identifying a set of candidate records from among the plurality of records based on a result of the comparing the representation of the utterance with the stored utterance data of the plurality of records according to the match parameter, wherein the result of the comparing the representation of the utterance represents a match of at least a threshold consistency between the representation of the utterance and the stored utterance data for a candidate individual associated with the set of candidate records;
- means for receiving ambiguity resolution information;
- means for comparing the ambiguity resolution information with stored ambiguity criteria associated with the set of candidate records;
- means for identifying a candidate record from the set of candidate records based on a result of the comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the identified candidate record;
- means for verifying an identity of an individual associated with the utterance as the candidate individual associated with the identified candidate record based on the result of comparing the ambiguity resolution information with the stored ambiguity resolution criteria associated with the identified candidate record, and
- means for creating a new record associated with the individual associated with the utterance in response to the means for verifying failing to verify the identity for the individual associated with the utterance.
A non-transitory computer readable storage medium having stored thereon computer executable instructions, execution of which by a processor causes the processor to perform operations to authenticate a caller, the operations comprising:
- receiving a representation of an utterance;
- comparing the representation of the utterance with stored utterance data of a plurality of records, according to a match parameter, wherein the stored utterance data corresponds to a plurality of individuals associated with the plurality of records;
- identifying a set of candidate records from among the plurality of records based on a result of the comparing the representation of the utterance with the stored utterance data of the plurality of records according to the match parameter, wherein the result of the comparing the representation of the utterance represents a match of at least a threshold consistency between the representation of the utterance and the stored utterance data for a candidate individual associated with the set of candidate records;
- receiving ambiguity resolution information;
- comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the set of candidate records;
- identifying a candidate record from the set of candidate records based on a result of the comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the identified candidate record;
- verifying an identity of an individual associated with the utterance as the candidate individual associated with the identified candidate record based on the result of comparing the ambiguity resolution information with the stored ambiguity resolution criteria associated with the identified candidate record;
- and
- in response to failing to verify the identity of the individual associated with the utterance, creating a new record associated with the individual associated with the utterance.
The computer readable storage medium of 18, wherein the stored utterance data for the identified candidate record comprises an utterance identifier associated with the candidate individual associated with the identified candidate record.
A system, comprising:
- a processing system configured to:
- receive a representation of an utterance;
- compare the representation of the utterance with stored utterance data of a plurality of records, according to a match parameter;
- wherein the stored utterance data corresponds to a plurality of individuals associated with the plurality of records;
- identify a set of candidate records from among the plurality of records based on a result of the comparing the representation of the utterance with the stored utterance data of the plurality of records according to the match parameter, wherein the result of the comparing the representation of the utterance represents a match of at least a threshold consistency between the representation of the utterance and the stored utterance data for a candidate individual associated with the set of candidate records;
- receive ambiguity resolution information;
- compare the ambiguity resolution information with stored ambiguity resolution criteria associated with the set of candidate records;
- identifying a candidate record from the set of candidate records based on a result of the comparing the ambiguity resolution information with stored ambiguity resolution criteria associated with the identified candidate record;
- verify an identity of an individual associated with the utterance as the candidate individual associated with the identified candidate record based on the result of comparing the ambiguity resolution information with the stored ambiguity resolution criteria associated with the identified candidate record;
- and
- create a new record associated with the individual associated with the utterance in response to failing to verify the identity of the individual associated with the utterance.
Dependencies are inferred from the claim text.