Objective and subjective ranking of comments

A device comprising:

• a memory to store instructions;
• and
• one or more processors to execute the instructions to:
• receive a request, from a device associated with a user, for one or more comments associated with a particular document;
• receive a first score for the one or more comments;
• determine that the user is identified;
• receive, based on determining that the user is identified, a second score for the one or more comments;
• generate, based on determining that the user is identified, a third score for the one or more comments by combining the first score and the second score;
• rank the one or more comments based on the third score;
• and
• provide, for presentation, the ranked one or more comments.

A non-transitory computer-readable storage medium comprising:

• one or more instructions which, when executed by at least one processor, cause the at least one processor to:
• receive a request, from a device associated with a user, for one or more comments associated with a particular document;
• receive a first score for the one or more comments based on one or more first factors,
• the one or more first factors being independent of an identity of the user;
• receive a second score for the one or more comments based on one or more second factors,
• the one or more second factors being dependent on the identity of the user;
• generate a third score for the one or more comments by combining the first score and the second score;
• rank the one or more comments based on the third score;
• and
• provide, for presentation, the ranked one or more comments.