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US 9,002,852 B2Granted
Mining semi-structured social media
AssigneeAdobe Systems Incorporated
InventorsAyman Omar Farahat, Nesreen Kamel Abuseree Ahmed
Life of this patent
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Abstract
Methods and apparatus for analysis of semi-structured social media are described. A method comprises classifying a plurality of user-generated content entries into a plurality of categories based at least in part on an analysis of respective structured components of at least a subset of the plurality of entries. The method further includes determining, based at least in part on an analysis of additional components of entries of a particular category, a set of representative content elements of entries of the particular category, and generating a report that comprises one or more representative content elements of the particular category.
Claims20
A method, comprising:
- performing, by one or more computing devices:
- collecting user-generated content entries from one or more social media data sources;
- classifying the user-generated content entries into categories based at least in part on an analysis of respective structured components of at least a subset of the entries, the structured components including data organized in a defined set of fields of respective data types;
- determining, based at least in part on a semantic analysis of unstructured components of the entries of a particular category, a set of representative user-generated content elements of the entries of the particular category comprising a set of frequent word combinations, the unstructured components including additional data of arbitrary length and not organized in the defined set of fields of the respective data types;
- generating a report that comprises one or more of the representative user-generated content elements of the set of representative user-generated content elements of the entries of the particular category;
- and
- generating, based at least in part on the report, a survey question in requesting additional feedback associated with a particular frequent word combination of the set of frequent word combinations.
4 more elements
A system, comprising:
- one or more processors;
- and
- a memory comprising program instructions executable by the one or more processors to:
- collect user-generated content entries from one or more social media data sources;
- classify the user-generated content entries into categories based at least in part on an analysis of respective structured components of at least a subset of the entries, the structured components including data organized in a defined set of fields of respective data types;
- determine, based at least in part on a statistical analysis of unstructured components of the entries of a particular category, a set of representative user-generated content elements of the entries of the particular category comprising a set of frequent word combinations, the unstructured components including additional data of arbitrary length and not organized in the defined set of fields of the respective data types;
- generate a report that comprises one or more of the representative user-generated content elements of the set of representative user-generated content elements of the entries of the particular category;
- and
- generate, based at least in part on the report, a survey question in requesting additional feedback associated with a particular frequent word combination of the set of frequent word combinations.
6 more elements
A non-transitory computer-readable storage medium storing program instructions that when executed by a computing device implement:
- collecting user-generated content entries from one or more social media data sources;
- classifying the user-generated content entries into categories based at least in part on an analysis of respective structured components of at least a subset of the entries, the structured components including data organized in a defined set of fields of respective data types;
- determining, based at least in part on a combination of statistics and semantic analysis of unstructured components of the entries of a particular category, a set of representative user-generated content elements of the entries of the particular category comprising a set of frequent word combinations, the unstructured components including additional data of arbitrary length and not organized in the defined set of fields of the respective data types;
- generating a report that comprises one or more of the representative user-generated content elements of the set of representative user-generated content elements of the entries of the particular category;
- and
- generating, based at least in part on the report, a survey question in requesting additional feedback associated with a particular frequent word combination of the set of frequent word combinations.
3 more elements
Dependencies are inferred from the claim text.