Multiple-participant customer service conference

A computer program product for initiating a multiple-participant video conference, the computer program product comprising:

• a non-transitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
• a computer readable program code configured to receive input to initiate a video conference with a first participant from a user;
• a computer readable program code configured to initiate the video conference between the user and the first participant;
• a computer readable program code configured to record a log of the video conference, the log comprising a text transcript of dialogue between the user and the first participant;
• a computer readable program code configured to provide, on a display of a device of the user that is in communication with the system, a list of suggested subjects to the user;
• a computer readable program code configured to receive the subject of interest to the user selected from the list of suggested subjects;
• a computer readable program code configured to share a document between the user and the first participant via the video conference;
• a computer readable program code configured to provide, on the display of the device, a list of one or more experts on a subject of interest to the user;
• a computer readable program code configured to receive a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant;
• a computer readable program code configured to determine that the second participant is authorized to join the video conference based on the credentials;
• a computer readable program code configured to connect the second participant to the video conference
• a computer readable program code configured to determine financial documents associated with the user and the subject of interest;
• and
• a computer readable program code configured to provide the log of the video conference and the documents to the second participant.

A computer implemented method for initiating multiple-participant video conferencing, the method comprising:

• receiving input to initiate a video conference with a first participant from a user;
• initiating, via a computing the video conference between the user and the first participant;
• recording, via the computing device processor, a log of the video conference, the log comprising a text transcript of dialogue between the user and the first participant;
• providing, on a display of a device of the user that is in communication with the system, a list of suggested subjects to the user;
• receiving the subject of interest to the user selected from the list of suggested subjects;
• sharing, via the computing device processor, a document between the user and the first participant via the video conference;
• providing, on the display of the device, a list of one or more experts on a subject of interest to the user;
• receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant;
• determining that the second participant is authorized to join the video conference based on the credentials;
• connecting the second participant to the video conference
• determining, via the computing device processor, financial documents associated with the user and the subject of interest;
• and
• providing the log of the video conference and the documents to the second participant.