Avoiding failed routes

A system comprising:

• a failed route avoidance device to:
• receive a notification that a record, of a call that failed to be extended to a contact agent in a customer network, is inserted into a failed call list, wherein the record includes information about the call;
• determine whether an identifier for the contact agent associated with the call is to be placed in an avoidance list based on a response code that a network element sends, to a call router that received the call, when a connection from the call at the call router to the contact agent fails to be established;
• generate an avoidance record when the failed route avoidance device determines that the identifier for the contact agent is to be placed in the avoidance list, wherein the avoidance record includes the identifier for the contact agent;
• and
• send the avoidance record to a configuration device that inserts the avoidance record into the avoidance list.

A non-transitory computer-readable medium comprising computer executable instructions, when executed by one or more processors, cause the one or more processors to:

• receive a notification that a record, of a call that failed to be extended to a contact agent in a customer network, is inserted into a failed call list, wherein the record includes information about the call;
• determine whether an identifier for the contact agent associated with the call is to be placed in an avoidance list based on a response code that a network element sends, to a call router that received the call, when a connection from the call at the call router to the contact agent fails to be established;
• generate an avoidance record when the one or more processors determine that the identifier for the contact agent is to be placed in the avoidance list, wherein the avoidance record includes the identifier for the contact agent;
• and
• send the avoidance record to a configuration device that inserts the avoidance record into the avoidance list.