Method and system for remote diagnostic, control, and information collection based upon a connection or connectionless communication method for sending messages to the resource manager

An method for monitoring a communication device that is communicatively coupled to a first network, the apparatus being connected to a second network, comprising:

• receiving, using a first protocol, device information of the communication device, the device information including (1) status information received from sensors of the communication device, and (2) a device identification of the communication device;
• storing the received device information;
• identifying a destination of the desired device information, the destination being connected to the first network;
• identifying, of the received device information, desired device information to be transmitted;
• and
• transmitting the desired device information to the identified destination connected to the first network using e-mail.

An apparatus for monitoring a communication device that is communicatively coupled to a first network, the apparatus being connected to a second network, comprising:

• a receiver configured to receive, using a first protocol, device information of the communication device, the device information including (1) status information received from sensors of the communication device, and (2) a device identification of the communication device;
• a memory configured to store the received device information;
• a processor configured to determine which destination, of a plurality of destinations, the received device information should be sent, the destination being connected to the first network;
• and
• a transmitter configured to transmit the received device information to the determined destination connected to the first network.