Routing work to resources in a web-based social network
AssigneeLiveOps, Inc.
InventorJames Everingham
Life of this patent
Estimating the term…
Abstract
An exemplary method for routing work to resources in a web-based social network comprises determining a type of work in a work request from a service, determining at least one relevant capability for servicing the work request based on the type of work, determining, from a plurality of social networks, at least one resource in a social network having the relevant capability, and enabling the service to route work related to the work request to the at least one resource.
Claims21
A computer-implemented method for routing work to resources in a web-based social network, comprising:
- (a) determining a type of work in a work request from a service;
- (b) determining at least one relevant capability for servicing said work request, said relevant capability being based on:
- (1) said type of work;
- and
- (2) at least one of an interest or a past performance record of available resources in the web-based social network;
- (c) determining, from said web-based social network, at least one resource having said relevant capability;
- and
- (d) enabling said service to route work related to said work request to said at least one resource.
A system configured for routing work to resources in a social network, comprising:
- a work request processor configured to:
- determine a type of work in a work request from a service;
- determine at least one relevant capability for servicing said work request, said relevant capability being based on:
- (1) said type of work;
- and
- (2) at least one of an interest or a past performance record of available resources in the social network;
- determine, from the social network, at least one resource in the social network having said relevant capability;
- and
- a work routing engine configured to enable said service to route work related to said work request to said at least one resource.
A non-transitory computer-readable medium for routing work to resources in a social network, comprising logic instructions that, if executed:
- (a) determine a type of work in a work request from a service;
- (b) determine at least one relevant capability for servicing said work request, said relevant capability being based on:
- (1) said type of work;
- and
- (2) at least one of an interest or a past performance record of available resources in the social network;
- (c) determine, from the social network, at least one resource in the social network having said relevant capability;
- and
- (d) enable said service to route work related to said work request to said at least one resource.
Dependencies are inferred from the claim text.