Method and apparatus for recording/replaying application execution with recorded voice recognition utterances

A method of increasing an efficiency of a speech recognition application comprising:

• receiving, by a speech recognition application, a call identification (CallID) associated with a respective one of a plurality of sessions that contain a common attribute;
• recording, on a storage device:
• said session of the plurality of sessions, and the CallID of said session;
• shutting off a recording of said session during time when confidential information is expected to be received;
• detecting, by the speech recognition application, an event, wherein the event comprises a communication failure of one session of said plurality of sessions;
• determining, by the speech recognition application, that a quantity of detected events that share a common attribute exceeds a predetermined threshold;
• grouping said recorded sessions determined to have said common attribute;
• and
• providing access to at least two of said grouped recorded sessions for review.

A diagnostic tool to increase an efficiency of a speech recognition application comprising:

• receiving means for receiving a call identification (CallID) associated with a respective one of a plurality of sessions;
• recording means for recording, on a storage device:
• said session of the plurality of sessions, and the CallID of said session;
• control means for shutting off a recording of said session during time when confidential information is expected to be received;
• detecting means for detecting an event, wherein the event comprises a communication failure of one session of said plurality of sessions;
• determining means for determining that a quantity of detected events that share a common attribute exceeds a predetermined threshold, wherein the common attribute comprises a communication failure indicator of the recorded sessions;
• grouping means in communication with the diagnostic means for grouping said recorded sessions determined to have said common attribute;
• and
• access means in communication with the grouping means for providing access to at least two of said grouped recorded sessions for review.

A diagnostic tool to increase an efficiency of a speech recognition application comprising:

• receiving means for receiving a call identification (CallID) associated with a respective one of a plurality of sessions that contain a common attribute;
• recording means for recording, on a storage device:
• said session of the plurality of sessions, and the CallID of said session;
• control means for shutting off a recording of said session during time when confidential information is expected to be received;
• detecting means for detecting an event, wherein the event comprises a communication failure of one session of said plurality of sessions;
• determining means for determining that a quantity of detected events that share a common attribute exceeds a predetermined threshold, wherein the common attribute comprises a communication failure indicator of the recorded sessions;
• grouping means in communication with the diagnostic means for grouping said recorded sessions determined to have said common attribute;
• and
• access means in communication with the grouping means for providing access to at least two of said grouped recorded sessions for review.

A diagnostic tool to increase an efficiency of a speech recognition application comprising:

• receiving module for receiving a call identification (CallID) associated with a respective one of a plurality of sessions;
• recording module for recording, on a storage device:
• said session of the plurality of sessions, and the CallID of said session;
• control module for shutting off a recording of said session during time when confidential information is expected to be received;
• detecting module for detecting an event, wherein the event comprises a communication failure of one session of said plurality of sessions;
• determining module for determining that a quantity of detected events that share a common attribute exceeds a predetermined threshold, wherein the common attribute comprises a communication failure indicator of the recorded sessions;
• grouping module in communication with the diagnostic module for grouping said recorded sessions determined to have said common attribute;
• and
• access module in communication with the grouping module for providing access to at least two of said grouped recorded sessions for review.