Providing wireless mobile device information to a call center
AssigneeGeneral Motors Corporation
InventorsJin Tang, Ki Hak Yi, Andrew J. MacDonald, Sethu K. Madhavan
Life of this patent
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Abstract
A method and system for providing wireless mobile device information from a vehicle to a call center. The method includes the steps of (a) detecting the presence of a personal mobile device at the vehicle, (b) receiving at a vehicle interface module a mobile device identifier from the personal mobile device, and (c) sending the mobile device identifier from the vehicle interface module to a call center via the mobile device. The mobile device identifier received at the call center can be used for various purposes such as to provide a callback number in the event of a dropped call, or to validate that services are authorized for the vehicle.
Claims17
A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
- (a) receiving at a vehicle interface module an indication of a vehicle operation by an operator;
- (b) based on the indication, determining at the vehicle interface module that at least one mobile device is available for Bluetooth pairing via the vehicle interface module using a Bluetooth transmission, wherein when a plurality of mobile devices is determined to be available, then selecting one of the plurality of mobile devices having the highest priority from a list of mobile devices;
- thereafter
- (c) pairing the mobile device with the vehicle interface module via Bluetooth communication;
- (d) obtaining at the vehicle interface module via Bluetooth communication a mobile identifier associated with the mobile device;
- (e) establishing a first call between a call center and the mobile device;
- (f) sending the mobile identifier from the vehicle interface module to the call center over the first call via the mobile device;
- (g) experiencing a disconnection event of the first call;
- and
- (h) using the mobile identifier and the mobile device to provide services at the vehicle from the call center over a second, subsequent call.
A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
- (a) receiving at a vehicle interface module an indication of a vehicle operation by an operator;
- (b) based on the indication, determining at the vehicle interface module that at least one mobile device is available for Bluetooth pairing via the vehicle interface module using a Bluetooth transmission, wherein when a plurality of mobile devices is determined to be available, then selecting the mobile device having the highest priority from a priority list of mobile devices, wherein the priority list is stored at the vehicle interface module;
- thereafter
- (c) pairing the mobile device with the vehicle interface module via Bluetooth communication;
- (d) obtaining at the vehicle interface module via Bluetooth communication a mobile identifier associated with the mobile device;
- (e) receiving at a call center a call from the mobile device;
- (f) sending the mobile identifier from the vehicle interface module to the call center over the call via the mobile device;
- and
- (g) subsequently using the mobile identifier and the mobile device to provide services at the vehicle from the call center.
Dependencies are inferred from the claim text.