Multi-channel interactive message response system
AssigneeIvy Corp.
InventorsMary Jesse, Steven Michael Knox
Life of this patent
Estimating the term…
Abstract
The current application is directed to a multi-channel interactive message response system that allows for interaction between users and the multi-channel interactive message response system through many different types of devices, communications protocols, and communications media. The multi-channel interactive message response system, in one implementation, is implemented within an automated communications system that organizes and facilitates information exchange between members of organizations and between organizations and individuals outside the organizations.
Claims18
A multi-channel interactive message response system comprising:
- one or more communications receivers, transmitters, and transceivers interconnected to one or more routers, one or more proxy servers, one or more load balancers, one or more application servers, and one or more database servers via a local network that together implement an input processing subsystem, a post-processing subsystem, and a system-services subsystem;
- and
- an interactive message response component implemented within a routing-and-message-forwarding component of the system-services subsystem that
- identifies an incoming interactive-message-response message forwarded to the system-services subsystem by the input processing subsystem, the incoming interactive-message-response message originally sent to the multi-channel interactive message response system from one of various types of user devices, including desktop and mobile computers, cell phones, and landline phones, messages from each of the various types of user devices received by a different type of receiver or transceiver and forwarded to a corresponding receiving component,
- determines each member of a group to which the incoming interactive-message-response message is addressed,
- determines one or more target user devices that are associated with each member of the group, and
- for each target user device,
- generates an outgoing interactive-message-response message, and
- forwards the outgoing interactive-message-response message to the post-processing system for transmission to the user device.
Dependencies are inferred from the claim text.