Unified web hosting and content distribution system and method for assuring predetermined performance levels

A system comprising:

• a monitoring system that comprises a processor that monitors operational performance parameters of a web host and a first content distribution network under operational control of a primary server provider,
• receives aggregate capacity and health statistics of a second content distribution network from a monitoring system associated with the second content distribution network, the second content distribution network not under operational control of the primary service provider,
• determines whether customer requests should be served by the first content distribution network or the second content distribution network, wherein the customer requests are determined to be served by the first content distribution network if a performance threshold specific to a customer associated with the customer requests has not been exceeded,
• tracks usage of the primary service provider, the web host, the first content distribution network, and the second content distribution network by the customer to provide unified billing information to the customer, and
• presents the unified billing information via a graphical user interface that displays a response time, an available bandwidth, and a trouble status to the customer;
• and
• a redirection system in communication with the monitoring system, wherein the redirection system receives an indication from the monitoring system and transmits a record to a local domain server, the indication indicating that customer requests should be served by the first content distribution network or the second content distribution network.