US 8,942,991 B2Granted

Agent-side traveler application for mobile computing devices

AssigneeAccenture Global Services Limited

InventorsJanice McReaken, Nathan Grigg, Geoffrey Paul Rayback

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Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating passenger bookings along transportation routes. In some implementations, actions include generating a request at a mobile computing device, the request including route data corresponding to a route, transmitting the request to a server system, receiving route data and fare data from the server system at the mobile computing device, displaying the route data and the fare data on a display of the mobile computing device, receiving a single user input at the mobile computing device, in response to receiving the single user input, generating booking data and transmitting the booking data to the server system, receiving confirmation data from the server system at the mobile computing device, and displaying the confirmation data on the display of the mobile computing device.

Claims18

Dependent claims

A computer-implemented method, comprising:

generating a request for route data and fare data at a mobile computing device, the request comprising route and location identification data corresponding to a route being travelled by an agent employing the mobile computing device, the route comprising a plurality of stops;
transmitting the request to a server system;
receiving, by the mobile computing device and from the server system, route data and fare data relevant to each segment of the route between a stop from which the agent intends to book passengers and each stop along the route that is yet to be visited;
displaying the route data and the fare data relevant to each segment of the route on a display of the mobile computing device, wherein each segment of the route is associated with a respective selectable user interface control, and wherein each user interface control is configured to initiate passenger booking upon selection;
while displaying the route data and the fare data relevant to each segment of the route on the display of the mobile computing device, receiving a single user input at the mobile computing device, the single user input indicating an intent of the agent to initiate a booking of a passenger for a segment of the route and to process a passenger fare at the stop;
in response to receiving the single user input, generating booking initiation data and transmitting the booking initiation data to the server system;
receiving booking confirmation data from the server system at the mobile computing device;
and
displaying the booking confirmation data on the display of the mobile computing device.

6 more elements

A system comprising:

one or more computers;
and
a computer-readable medium coupled to the one or more computers having instructions stored thereon which, when executed by the one or more computers, cause the one or more computers to perform operations comprising:
displaying, at a mobile computing device transported by a travel conveyance along a route comprising a plurality of stops, a booking interface comprising real-time information regarding an availability of seats on the travel conveyance for each segment of the route between a stop from which an agent intends to book passengers and each stop along the route that is yet to be visited, wherein each segment of the route is associated with a respective selectable user interface control for reserving a seat on the travel conveyance, and user selection of the user interface control initiates seat reservation for a corresponding segment of the route;
while displaying the real-time information relevant to each segment of the route on the booking interface, receiving a single user selection of the control on the booking interface, the single user selection indicating an intent of the agent to initiate a booking of a passenger for the segment of the route and to process a passenger fare at the stop;
in response to receiving the single user selection of the control, generating and transmitting a request to reserve the seat on the travel conveyance;
receiving confirmation data regarding the request to reserve the seat on the travel conveyance;
and
displaying on the booking interface information comprising a representation of the confirmation data.

6 more elements

A computer readable non-transitory storage medium encoded with a computer program, the program comprising instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:

receiving, by a mobile device transported by a travel conveyance along a route comprising a plurality of stops, a one-click selection of a button on a user interface of a travel application, wherein the user interface displays real-time information relevant to each segment of the route between a stop from which passengers are to be booked and each stop along the route that is yet to be visited, wherein each segment of the route is associated with a respective selectable button on the user interface of the travel application, wherein the one-click selection is input by an agent of a travel provider, wherein the one-click selection of the button indicates an intent of the agent to initiate a booking of a passenger for a corresponding segment of the route and to process a passenger fare at the stop, and wherein the one-click selection is received while the real-time information relevant to each segment of the route is displayed by the mobile device;
and
in response to receiving the one-click selection, checking a current availability of a seat on the travel conveyance and, if the seat is currently available, committing the seat on the travel conveyance, through electronic communication between the travel application and a server system operated by the travel provider.

Dependencies are inferred from the claim text.