Call notification with rich caller identification

A method comprising:

• receiving, from an associated caller, a call via a first voice channel to a telephone of an associated user;
• generating, via a server facilitator, a call request in response to call event data associated with the call, wherein the call request includes caller identification data received from a directory stored in a memory, the caller identification data relating to information of the associated caller;
• routing the call request via the server facilitator to a target device via a data channel associated with the telephone without transferring the received call via a second voice channel to the target device, while concurrently directing the call via the first voice channel to the telephone associated with the target device;
• generating a plurality of call response relative to the call options at the target device;
• and;
• selectively decoupling the call transferred to the target device and retransferring the call to a voicemail box of the telephone responsive to an absence of a response message from the target device confirming within a predetermined time that the target device answered the call and after transferring the call to the target device.

A system comprising:

• a server coupled with an enterprise and at least one communication network, the server including a facilitator;
• and
• a communication device including a client;
• wherein the facilitator is operable to:
• receive call event data for calls to a telephone of an associated user received via a first voice channel;
• generate call requests including caller data and a plurality of call responses, wherein the plurality of call response options include accepting the call;
• route call requests to the client via a data channel without transferring the received call via a second voice channel to the client, while concurrently directing the call via the first voice channel to the telephone associated with the client;
• selectively transfer calls to the client via the second voice channel responsive to receiving the accepting the call response from the client before determining the call was answered at the telephone;
• cancel call requests by sending a notification to the client via the data channel responsive to determining the received call was answered via the first voice channel at the telephone before a selected call response was received via the data channel;
• and, selectively decouple calls that transferred to the client and retransfer the call to a voicemail box of the telephone responsive to an absence of a response message from the client confirming within a predetermined time that the client answered the call and after the transferring call to the client.

A non-transitory computer readable medium including executable instructions which, when executed in a processing system, provides call notification by:

• receiving from an associated caller a call via a first voice channel to a telephone of an associated user;
• generating a call request in response to call event data of the call, wherein the call request includes caller identification data received from a directory stored in a memory, the caller identification data relating to information of the associated caller;
• routing the call request to a target device via a data channel associated with the telephone without transferring the received call via a second voice channel to the target device, while concurrently directing the call via the first voice channel to the telephone associated with the target device;
• generating a plurality of call response options at the target device;
• and
• selectively decoupling the call transferred to the target device and retransferring the call to a voicemail box of the telephone responsive to an absence of a response message from the target device confirming within a predetermined time that the target device answered the call and after transferring the call to the target device.

A non-transitory computer readable medium including executable instructions which, when executed in a processing system, provide call notification by:

• receiving iving from an associated caller a call via a first voice channel to a telephone of an associated user;
• generating a call request in response to call event data of the call, wherein the call request includes caller identification data received from a directory stored in a memory, the caller identification data relating to information of the associated caller;
• routing the call request to a target device via a data channel associated with the telephone without transferring the received call via a second voice channel to the target device, while concurrently directing the call via the first voice channel to the telephone associated with the target device;
• generating a plurality of call response options at the target device;
• and
• canceling the call request by sending a notification to the target device via the data channel responsive to determining the call was answered at the telephone before a selected call response was received from the target device via the data channel.