US 8,941,709 B2 · Video-assisted self-service transaction device

Abstract

While performing or initiating a transaction with a self-service video transaction device, a user may interact with a video agent and a terminal associated therewith. An error may occur during the transaction. In response to detecting the error, video agent(s) having video or audio functionalities to service the error may be identified. Servicing the error may also be based on a length of a wait time to connect to an appropriate video agent. If the wait time exceeds a predetermined threshold, an error receipt identifying the error and other information may be printed by the self-service video transaction device. If the wait time does not exceed the predetermined threshold, a display device of the self-service video transaction device may display an option for the user to connect to the video agent terminal.

Claims20

Dependent claims

A method comprising:

during a transaction between a user and a self-service video transaction device, detecting, by a computing device, an error associated with the transaction;
in response to detecting the transaction error, identifying, by the computing device, a video agent terminal comprising video and audio functionalities to service the transaction error;
determining, by the computing device, whether a wait time for connection to the video agent terminal exceeds a predetermined threshold time;
if the wait time exceeds the predetermined threshold time, generating an error receipt comprising an identifier for the transaction error and contact information for resolution of the transaction error;
and
sending an instruction to the self-service video transaction device to print the error receipt.

3 more elements

A non-transitory computer readable medium storing computer-readable instructions that, when executed by a computing device, cause the computing device to:

during a transaction between a user and a self-service video transaction device, detect an error associated with the transaction;
in response to detecting the transaction error, identify a video agent terminal comprising video and audio functionalities to service the transaction error;
determine whether a wait time for connection to the video agent terminal exceeds a predetermined threshold time;
if the wait time exceeds the predetermined threshold time, generate an error receipt comprising an identifier for the transaction error and contact information for resolution of the transaction error;
and
send an instruction to the self-service video transaction device to print the error receipt.

3 more elements

An apparatus comprising:

a processor;
and
memory storing computer-readable instructions that, when executed by the processor, cause the apparatus to:
during a transaction between a user and a self-service video transaction device, detect an error associated with the transaction;
in response to detecting the transaction error, identify a video agent terminal comprising video and audio functionalities to service the transaction error;
determine whether a wait time for connection to the video agent terminal exceeds a predetermined threshold time;
if the wait time exceeds the predetermined threshold time, generate an error receipt comprising an identifier for the transaction error and contact information for resolution of the transaction error;
and
send an instruction to the self-service video transaction device to print the error receipt.

6 more elements

Dependencies are inferred from the claim text.

Video-assisted self-service transaction device

Life of this patent

Video-assisted self-service transaction device

Life of this patent

Abstract

Claims20